This section provides the most common repair procedures for the
Enterprise 3500. The written procedures below are links to the Sun
Enterprise 3500 System Reference Manual (805-2630).
Component |
Tips |
CPU/Memory+ Board |
-
New service procedures are available for detached
heat sinks on EXX00 CPU and I/O boards (FIN I0683-1).
|
CPU Modules |
-
- Sun Enterprise 6x00, 5x00, 4x00,
and 3x00 Systems Torque Screwdriver for UltraSPARC Module Installation
Guide
-
Specific error information must be returned with
the 400MHz US-II CPU Modules at issue to ensure correct FRU repair
(FIN I0984-1).
-
Tuning the ecache_scan_rate parameter of the Solaris
cache scrubber provides improved Ecache parity error protection
on non-mirrored SRAM UltraSPARC II-based systems (FIN I0755-1).
-
Booting from the network can fail with Solaris 2.5.1
and Solaris 2.6 when using 464MHz or faster processors (FIN I0707-1).
-
Any Fatal Reset errors in the UE 3X00 to UE 6X00 servers
should be evaluated to determined whether it is because of Ecache
Tag error. Do not assume that a Fatal Reset error implies that the
system board is defective (FIN I0587-1).
-
The current diagnostic procedure to identify the faulty
CPU module from CPU Ecache parity errors is flawed, and it could easily
lead to the wrong CPU being replaced (FIN I0570-3).
-
Cleaning kit available for cleaning silicon oil from
CPU module on the system board (FIN I0567-1).
-
Failure to handle CPU Modules correctly can result
in physical damage; proper torquing techniques are required (FIN I0403-2).
- 400MHz and 464/466MHz UltraSPARC II Modules in Enterprise Server platforms
may experience system reboots or system panics (FCO A0210-1).
|
Disk Drive
|
-
Improved firmware for Seagate 10K.6 disk drives will reduce the incidence of unexpected outages due to a spindle motor issue (FIN I1136-1).
- Invalid Device structure found after disk removal when under Volume
Manager 3.2 Control (FIN I0854-3).
- Seagate ST336605FC 36GB and ST373405FC 73G drives could be susceptible
to label corruption (FIN I0816-1).
- Error installing Solaris on ST318304 FC-AL disk drives: Could not
create Solaris disk label (VTOC) (Problem article 1005941.1).
- Recovering from a failed FCAL boot disk (Problem article 1008580.1).
|
I/O+ Board |
-
Ultra Enterprise Exx00 I/O Boards can fail with FEPS
error during POST if installed in a slot where there are damaged spring
fingers (FIN I0800-1).
-
New service procedures are available for detached
heat sinks on EXX00 CPU and I/O boards (FIN I0683-1).
- Clarification of the hardware and software requirement to connect
the onboard SOC+ device on I/O boards used with an A3500FC StorEdge
Array (FIN I0586-1).
|
Memory |
|
PCI Card |
- Systems with a PGX PCI-based 8-bit Frame Buffer may display a vertical
black stripe when running the OpenWindows environment (FCO A0139-1).
- PCI i/o card address mapping on Ultra Enterprise servers (How To article
1010265.1).
|
Power/Cooling Module (PCM) |
- Power/Cooling module handling and fault diagnosis N+1 configurations
may suffer a Silent Mode Failure (FIN I0599-1).
|
SBus Card |
- Customers using SBus Dual FC Adapter (X6757A) at Rev. 50 may notice
slow performance on sequential write operations (FIN I0821-1).
- UDWIS SBus Host Adapter with isp-fcode 1.28 can cause "invalid command"
during probe-scsi-all or boot -hv from a StorEdge D1000 (FIN I0569-1).
- Sun FDDI SBus Adapter 5.0 SAS/DAS mounting screws may not fit the
EMI plate due to excessive plating (FIN I0469-1).
- SunATM-155 SBus board replacement may render interface unrecognizable
(FIN I0412-1).
- Large quantities of UDWIS/SBus Host Adapters installed may not come
up after reboot due to miscommunication between the SCSI host and the
target (FCO A0163-1).
|
Tape Drive |
- Firmware upgrade for EOL Mammoth 8mm tape drive (FIN I0516-1).
- All support calls related to the Exabyte Mammoth II tape drive need
to be forwarded to Exabyte (FIN I0719-1).
|