Document Audience: | INTERNAL |
Document ID: | I0984-1 |
Title: | Specific error information must be returned with the 400MHz US-II CPU Modules at issue to ensure correct FRU repair. |
Copyright Notice: | Copyright © 2005 Sun Microsystems, Inc. All Rights Reserved |
Update Date: | 2003-06-10 |
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- Sun Proprietary/Confidential: Internal Use Only -
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FIELD INFORMATION NOTICE
(For Authorized Distribution by SunService)
FIN #: I0984-1
Synopsis: Specific error information must be returned with the 400MHz US-II CPU Modules at issue to ensure correct FRU repair.Create Date: Jun/10/03
SunAlert: No
Top FIN/FCO Report: No
Products Reference: 400MHz CPU Modules
Product Category: Server / Service
Product Affected:
Systems Affected:
-----------------
Mkt_ID Platform Model Description Serial Number
------ -------- ----- ----------- -------------
- E3500 ALL Ultra Enterprise 3500 -
- E4500 ALL Ultra Enterprise 4500 -
- E5500 ALL Ultra Enterprise 5500 -
- E6500 ALL Ultra Enterprise 6500 -
- E10000 ALL Ultra Enterprise 10000 -
X-Options Affected:
-------------------
Mkt_ID Platform Model Description Serial Number
------ -------- ----- ----------- -------------
X2580A - - OPT Processor US 400MHZ/8MB -
Parts Affected:
----------------------
Part Number Description Model
----------- ----------- -----
501-5838-02 ASSY SB 400MHz UltraSPARC II Module -
501-6008-02 ASSY SB 400MHz UltraSPARC II Module -
501-6009-01 ASSY SB 400MHz UltraSPARC II Module -
References:
DPCO: 246
Issue Description:
To ensure efficient repair of 8MB/400MHz UltraSPARC II CPU modules at
issue, specific error log information should be returned with modules
to the repair vendor. This will enable the repair vendor to implement
DPCO 246 for these modules.
This issue affects any of the following CPU modules which are replaced
as a result of system panics due to WP or EDP Ecache parity errors:
Part Number Description Model
----------- ----------- -----
501-5838 8MB/400MHZ Cache Sapphire-Black Sombra
501-6008 8MB/400MHZ Cache Sapphire-Black Sombra
501-6009 8MB/400MHZ Cache Sapphire-Black Sombra
Ecache parity error types:
WP :[Ecache]Writeback Data Parity Error
EDP:Ecache SRAM Data Parity Error
Should either of the two above errors result in CPU module replacement,
check the "/var/adm/messages" file for the appropriate error and note
the contents of the AFSR. The lower 32 bits of the AFSR should be entered
on the Defective Material Tag (DMT) for the module.
For example, with the following message string, enter "AFSR=00404000" onto
the DMT:
==================================================================
May ?8 12:19:41 uig001 SUNW,UltraSPARC-II: [ID 478593 kern.warning]
WARNING: [AFT1] EDP event on CPU17 Data access at TL=0, errID
0x00013c07.d4b4d9b4
May ?8 12:19:41 uig001 ? ? AFSR 0x00000000.00404000 AFAR
0x00000001.7ec5ef00
May ?8 12:19:41 uig001 ? ? AFSR.PSYND 0x4000(Score 95) AFSR.ETS 0x00
Fault_PC 0x5c8d584
May ?8 12:19:41 uig001 ? ? UDBH 0x0000 UDBH.ESYND 0x00 UDBL 0x0000
UDBL.ESYND 0x00
May ?8 12:19:41 uig001 SUNW,UltraSPARC-II: [ID 840256 kern.info] [AFT2]
errID 0x00013c07.d4b4d9b4 PA=0x00000001.7ec5ef00
May ?8 12:19:41 uig001 ? ? E$tag 0x00000000.0a402fd8 E$State: Shared
E$parity 0x05
May ?8 12:19:41 uig001 SUNW,UltraSPARC-II: [ID 989652 kern.info] [AFT2]
E$Data (0x00): 0x00100008.0001383c *Bad* PSYND=0x4000
===================================================================
DPCO 246, released in June of 2001, implemented a new repair process for
these CPU modules. However, to be effective, it requires AFSR information
from modules returned for repair.
Implementation:
---
| | MANDATORY (Fully Proactive)
---
---
| | CONTROLLED PROACTIVE (per Sun Geo Plan)
---
---
| X | REACTIVE (As Required)
---
Corrective Action:
The following recommendation is provided as a guideline for authorized
Sun Services Field Representatives who may encounter the above
mentioned issue.
Enter the 32 lower bits of the AFSR information onto the Defective
Material Tag for any 8MB/400MHz USII CPU modules returned as a result
of EDP or WDP Ecache parity errors. This information may be extracted
from system panic messages found in the "/var/adm/messages" file.
Comments:
None.
============================================================================
Implementation Footnote:
i) In case of MANDATORY FINs, Sun Services will attempt to contact
all affected customers to recommend implementation of the FIN.
ii) For CONTROLLED PROACTIVE FINs, Sun Services mission critical
support teams will recommend implementation of the FIN (to their
respective accounts), at the convenience of the customer.
iii) For REACTIVE FINs, Sun Services will implement the FIN as the
need arises.
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----------------
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