Document Audience: | INTERNAL
Archive
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As such, Sun disclaims all implied or express warranties with respect to the information contained in such articles.
Document ID: | I0377-1 |
Title: | ECC Memory Error Guideline for Enterprise |
Copyright Notice: | Copyright © 2005 Sun Microsystems, Inc. All Rights Reserved |
Last Updated Date: | 2003-04-07 |
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- Sun Proprietary/Confidential: Internal Use Only -
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FIELD INFORMATION NOTICE
(For Authorized Distribution by SunService)
FIN #: I0377-1
Synopsis: ECC Memory Error Guideline for EnterpriseCreate Date: Mar/02/98
Keywords:
ECC Memory Error Guideline for Enterprise
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- Sun Proprietary/Confidential: Internal Use Only -
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FIELD INFORMATION NOTICE
(For Authorized Distribution by SunService)
Re-Release
Top FIN/FCO Report: No
Products Reference: EXX00 ECC Memory errors
Product Category: Server / Memory
Product Affected:
Systems Affected
------- ---------
Mkt_ID Platform Model Description Serial Number
------ -------- ----- ----------- -------------
- E3000 - Ultra Enterprise 3000 -
- E3500 - Ultra Enterprise 3500 -
- E4000 - Ultra Enterprise 4000 -
- E4500 - Ultra Enterprise 4500 -
- E5000 - Ultra Enterprise 5000 -
- E5500 - Ultra Enterprise 5500 -
- E6000 - Ultra Enterprise 6000 -
- E6500 - Ultra Enterprise 6500 -
Parts Affected:
Part Number Description Model
----------- ----------- -----
- - -
References:
URL: http://operations.sfbay/TPO/eccpresentation.shtml
Issue Description:
Excessive ECC memory errors on EXX00 servers are alterations of stored
data bit(s) in the memory or in the data path. EXX00 Memory, ECC or
Parity error(s) can be categorized and diagnosed based on the status
of the error(s). The primary types of Memory Errors are as follows:
1. By Quantity:
o Single Bit Memory Error.
o Multiple Bit memory Error.
2. By Correctable Status:
o Soft (Ramdom) Memory Error.
o Hard Memory Error.
Memory, ECC or Parity error(s) and their causes can be very difficult
to diagnose and trouble shoot without the use of the proper diagnostic
tools. This FIN provides a reference to the tools and the recommended
troubleshooting procedures. "See Below".
Implementation:
---
| | MANDATORY (Fully Pro-Active)
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---
| | CONTROLLED PRO-ACTIVE (per Sun Geo Plan)
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| X | REACTIVE (As Required)
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Corrective Action:
The following URL will address the latest status and provide a guide-
line on how to trouble shoot EXX00 ECC memory errors.
http://operations.sfbay/TPO/eccpresentation.shtml
And select the link for: ECC Presentation.
Comments:
The above material was presented at the STS98. This FIN has been released
to capture a wider field audience on this issue.
NOTE" This FIN has been released as INFORMATION ONLY and as such ONLY
suggests troubleshooting advice. This FIN does NOT require any
activity on the part of any SunService department or field function.
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Implementation Footnote:
________________________
i) In case of MANDATORY FINs, Enterprise Services will attempt to contact
all affected customers to recommend implementation of the FIN.
ii) For CONTROLLED PROACTIVE FINs, Enterprise Services mission critical sup-
port teams will recommend implementation of the FIN (to their respective
accounts), at the convenience of the customer.
iii) For REACTIVE FINs, Enterprise Services will implement the FIN as the need
arises.
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Supporting documents for FIN/FCOs can be found on Edist. Edist can be
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Internet Access:
_______________
* Access the top level URL of https://infoserver.Sun.COM
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General:
________
Send questions or comments to [email protected]
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