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- Sun Proprietary/Confidential: Internal Use Only -
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                            FIELD INFORMATION NOTICE
                  (For Authorized Distribution by SunService)

FIN #: I0719-1

Create Date: Oct/11/01

Keywords: 

All the support calls related to the Exabyte Mammoth II tape drive need to be forwarded to Exabyte.

SunAlert: No

Top FIN/FCO Report: No

Products Reference: Exabyte Mammoth Tape Drive

Product Category: Storage / Service

Product Affected: 

Systems Affected
---------------- 
Mkt_ID     Platform     Model   Description                 Serial Number
------     --------     -----   -----------                 -------------
  -        ANYSYS         -     System Platform Independent       -


X-Options Affected
------------------
Mkt_ID     Platform     Model   Description                 Serial Number
------     --------     -----   -----------                 -------------
  -           -           -          -                            -

Parts Affected: 

Part Number   Description   Model
-----------   -----------   -----
     -             -          -

References: 

N/A

Issue Description: 

The purpose of this FIN is to inform the field to contact the
Exabyte Corporation to obtain a support of the Mammoth II 8mm Tape
Drive since Sun does not sell and support this drive.  
                         
Support centers have been receiving calls from customers who have
obtained the Mammoth II 8mm tape drive from Exabyte Corporation and
have installed it in their Sun environment.  While Sun did offer the
Mammoth I tape drive in a TogoTall, Unipack, and L400 X-option, Sun
did not sell and does not support the Mammoth II drive.

The Director of Service Support at Exabyte advises that Exabyte has
tested and will support our customers with the Mammoth II drives
when installed in a Sun environment.  Exabyte's resellers continue
to market the Mammoth II drive to Sun customers.  These drives can
have various Exabyte part numbers, but no Sun P/N.  The stand alone
drive has "M2" silk screened on the right side of the drive bezel.
In an Exabyte library configuration, the LCD display will identify
the drive as an M2.

Here is a text file showing the appropriate command to identify 
whether the Exabyte Mammoth 2 drive is installed in the system.

  # luxadm inq /dev/rmt/1

    INQUIRY:
      Physical path:
      /devices/pci@1f,0/pci@1/scsi@3/st@3,0:
    Vendor:                 EXABYTE 
    Product:                Mammoth2        
    Revision:               0806
    Device type:            0x1 (Tape device)
    Removable media:        yes
    ISO version:            0
    ECMA version:           0
    ANSI version:           2 (Device complies to ANSI X3.131-1994 (SCSI-2))
    Response data format:   2
    Additional length:      0x65
                  VENDOR-SPECIFIC PARAMETERS
    Byte#                  Hex Value                             ASCII
    35    38 45 30 30 32 31 30 33 20 20 20 20 20 20 20 20     8E002103        
          20 20 20 20                                             
    95    30 30 36 32 30 30 32 39 38 33                       0062002983
    
All support calls related to the Exabyte Mammoth II tape drive should
be forwarded to Exabyte at:
		
		1-800-445-7736
		or 303-417-7792

All support calls are managed through Exabyte's U.S. service center
in Colorado.  Also, Exabyte's website address is:
	       
	       http://www.Exabyte.com
	       
Exabyte's website contains these technical support phone numbers
along with diagnostic tips, service procedures, and Sun Solaris
configuration tips, etc.  Customers should be instructed to contact 
Exabyte directly for service support of the Mammoth II drive.

Implementation: 

---
        |   |   MANDATORY (Fully Pro-Active)
         ---    
         
  
         ---
        |   |   CONTROLLED PRO-ACTIVE (per Sun Geo Plan) 
         --- 
         
                                
         ---
        | x |   REACTIVE (As Required)
         ---

Corrective Action: 

An Authorized Enterprise Field Service Representative may avoid the
above mentioned problems by following the recommendations as shown
below.    
                         
All support calls related to the Exabyte Mammoth II tape drive should
be forwarded to Exabyte at:
		
		1-800-445-7736
		or 303-417-7792

All support calls are managed through Exabyte's U.S. service center
in Colorado.  These phone numbers can be found on Exabyte's website:
	       
	        http://www.Exabyte.com

Comments: 

The requestor confirmed the above information with Exabyte's Director
of Service Support, Gerry Schadegg (303) 417-7633. 

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Implementation Footnote: 

i)   In case of MANDATORY FINs, Enterprise Services will attempt to    
     contact all affected customers to recommend implementation of 
     the FIN. 
   
ii)  For CONTROLLED PROACTIVE FINs, Enterprise Services mission critical    
     support teams will recommend implementation of the FIN  (to their  
     respective accounts), at the convenience of the customer. 

iii) For REACTIVE FINs, Enterprise Services will implement the FIN as the   
     need arises.
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browser as follows:
 
SunWeb Access:
-------------- 
* Access the top level URL of http://sdpsweb.ebay/FIN_FCO/

* From there, select the appropriate link to query or browse the FIN and
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SunSolve Online Access:
-----------------------
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* From there, select the appropriate link to browse the FIN or FCO index.

Supporting Documents:
---------------------
* Supporting documents for FIN/FCOs can be found on Edist.  Edist can be 
  accessed internally at the following URL: http://edist.corp/.
  
* From there, follow the hyperlink path of "Enterprise Services Documenta- 
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Internet Access:
----------------
* Access the top level URL of https://infoserver.Sun.COM
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General:
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* Send questions or comments to [email protected]
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