Sun StorEdge[tm] A1000 Array: Repair Procedures
This section provides the most common repair procedures for the A1000.
The repair procedures are provided in the following manual:
 Sun
StorEdge A1000/D1000 Installation and Service Manual, Chapter 3, "Removing and
Replacing Components "
The table below provides the page numbers that each procedure begins on.
A StorEdge A1000 Troubleshooting Guide is now available to
provide solutions to some of the major reported A1000 issues.
|
Component
|
Page Number
|
Tips
|
|
Disk Drive
|
22 - 23
|
-
Improved firmware for Seagate 10K.6 disk drives will reduce the incidence of unexpected outages due to a spindle motor issue (FIN I1136-1).
- Replacement Hitachi disk drives with PQ08 firmware in A1000/A3x00
arrays may disappear after "sysReboot" and "dstDevs" commands are issued
(FIN I1076-1).
- Arrays using Raid Manager 6.xx may hang for more than 3 minutes when
they contain a failed Hitachi drive (FIN I1065-1).
- Improved drive firmware will reduce the incidence of HDI failures
on IBM Discovery disk drives (FIN I0955-1).
- Sun StorEdge A1000/A3x00/A3500FC Arrays with RAID Manager 6 (RM6)
may hang for up to 8 minutes when they contain more than one failed
IBM disk drive (FIN I0845-1).
- Adding new disk drives to StorEdge A1000/A3x00 arrays must be done
properly to avoid loss of LUNs (FIN I0782-1)
- 18.2GB and 36GB IBM disk drives may be susceptible to early life failures
problem (FIN I0724-2).
- Swapping a disk within a clustered environment could cause issue for
a customer's clustered environment in the future if the disk is the
quorum device (FIN I0520-1
)
-
Seagate Cheetah 7 FC-AL and SCSI disk drives with serial numbers
below 60000 are experiencing a higher than expected failure rate due to a spindle
motor issue (FCO A0239-1).
- Quantum (model# VK4550J or VK45J05) 4.2GB disk drives may fail to
spin up. (FCO A0113-3).
|
|
Cooling Canisters
|
23 - 24
|
|
|
Power Supply
|
25
|
-
A Power Supply failure on A1000/A3000 disk subsystems
currently results in no alarm. ( How To article 1001556.1 )
-
Storage A1000 or D1000 (Dilbert) Power supplies fail
with amber LED. (FCO A0162-1
)
|
|
Controller Board
|
26 - 28
|
- Boot process and controller on-line process may take hours in systems
with large StorEdge A3000, A3500 or A1000 configs. (FIN I0551-1
)
|
| Battery |
28 - 29
|
- Inaccurate battery failure analysis for Sun StorEdge A1000 Arrays may
result in false alarms and unnecessary system downtime for customers, and
unnecessary service calls for support personnel. (FIN I0922-1).
|
| SIMM Upgrade |
30 - 32
|
|
| 
