Sun Storage 7000 Unified Storage System: Troubleshooting FTP access to shares

Asset ID:	1-75-1410965.1
Update Date:	2012-06-25
Keywords:

Solution Type Troubleshooting Sure

Solution 1410965.1 : Sun Storage 7000 Unified Storage System: Troubleshooting FTP access to shares

Applies to:

Sun ZFS Storage 7120 - Version Not Applicable to Not Applicable [Release N/A]
Sun ZFS Storage 7320 - Version Not Applicable to Not Applicable [Release N/A]
Sun ZFS Storage 7420 - Version Not Applicable to Not Applicable [Release N/A]
Sun Storage 7110 Unified Storage System - Version Not Applicable to Not Applicable [Release N/A]
Sun Storage 7210 Unified Storage System - Version Not Applicable to Not Applicable [Release N/A]
7000 Appliance OS (Fishworks)

Purpose

This document will help troubleshoot why clients may not be able to connect to shares via the FTP service.

To discuss this information further with Oracle experts and industry peers, we encourage you to review, join or start a discussion in the My Oracle Support Community - 7000 Series ZFS Appliances

Troubleshooting Steps

When configuring the FTP service an error may be returned

!Default login root: Path does not exist

The likely explanation for this is that there is as yet no share configured with FTP enabled as a method of access.
It is essential that such a share exists before the FTP service is configured and put ONLINE.
Note that it is possible to switch on the FTP service with the default settings and have it come online with no errors without a FTP-enabled share existing but it may not then work when creating one.

The correct procedure is to create a share that has FTP access enabled, or that inherits FTP access from the project it is created in.

To enable FTP access at the Project level from the BUI:

Click Shares

Click on the appropriate Project from the list on the left

Click Protocols

Under the FTP section set the Share mode to "Read only" or "Read/write" as appropriate

Click APPLY

Any shares that inherit their properties from the project will now be able to be accessed via FTP.

To enable FTP access at an individual share level from the BUI

Click Shares

Click on the appropriate Project from the list on the left that contains the share to enable FTP access for

Click the edit "pencil" icon next to the share to enable FTP access for

Click Protocols

If necessary uncheck the "Inherit from project" checkbox for the FTP section

Set the Share mode to "Read only" or "Read/write" as appropriate for the FTP section

Click APPLY

After creating an FTP-enabled share(s) then you can configure the FTP service in

Configuration > Services > FTP

Make any appropriate configuration changes there and APPLY them to online the FTP service.
The share(s) that has FTP enabled should now be accessible as it will have been mounted under the list of the appliance accessible FTP shares.

If you are still having problems at this point please contact Oracle Support and raise a Service Request to assist with further troubleshooting.

Checks to make from the OS shell:

Verify ftp is running

Login to Solaris shell using Shared Shell and find ftp processes running, and identify the configuration file the ftp-demon(s) are using.

# ps -ef |grep ftp



root 9028 1 0 08:30:34 ? 0:00 /usr/lib/ak/proftpd/proftpd -p 0 -c /var/run/ak/proftpd.conf

root 1087 1 0 Dec 18 ? 0:00 /usr/lib/ak/sftp/sshd -f /var/run/ak/sftp.conf

Check if the DefaultRoot exists

The DefaultRoot is shown in /var/run/ak/proftpd.conf. It can be set via CLI or BUI. Initially it will look like this:

DefaultRoot /var/run/ak/shares/ftp/

This means you cannot use / (RootFS) as DefaultRoot for ftp, which conforms to ftp best practice. You can change DefaultRoot to any sub-path under /export/<share>, but you will not able to use a folder or root on the System pool.

Check a FTP-enabled share exists and is listed as a valid FTP-enabled share

When a share is available for access via FTP it is mounted on /var/run/ak/shares/ftp/
Check this using mount

# mount |grep ftp



/var/run/ak/shares/ftp/export/myHTTP on /export/myHTTP read/write/setuid/devices/dev=2d90011 on Mon Jan 18 08:23:21 2010

Back to <Document 1392086.1> Sun Storage 7000 Unified Storage System: How to Troubleshoot Network Problems.

References

<NOTE:1392086.1> - Sun Storage 7000 Unified Storage System: How to Troubleshoot Network Problems

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