![]() | Sun System Handbook - ISO 4.1 October 2012 Internal/Partner Edition | ||
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Solution Type Troubleshooting Sure Solution 1402579.1 : Sun Storage 7000 Unified Storage System: How to Troubleshoot NFS Problems
In this Document
Applies to:Sun ZFS Storage 7320 - Version Not Applicable to Not Applicable [Release N/A]Sun Storage 7210 Unified Storage System - Version Not Applicable to Not Applicable [Release N/A] Sun ZFS Storage 7420 - Version Not Applicable to Not Applicable [Release N/A] Sun Storage 7110 Unified Storage System - Version Not Applicable to Not Applicable [Release N/A] Sun ZFS Storage 7120 - Version Not Applicable to Not Applicable [Release N/A] 7000 Appliance OS (Fishworks) PurposeThis document is intended to provide a troubleshooting path for problems that involve loss of access to shares that are accessed by clients using the NFS protocol. To discuss this information further with Oracle experts and industry peers, we encourage you to review, join or start a discussion in the My Oracle Support Community - 7000 Series ZFS Appliances
Troubleshooting StepsProblems with client access to the data shares via the NFS protocol can have many causes, many problems that at first glance may appear to be network connectivity problems can be due to other issues. Links to other troubleshooting resolution path documents will be provided below where applicable. Framing the problemFirst it must be decided whether the problem is likely to be due to issues with the NFS protocol or elsewhere. Gather useful dataUseful information to gather will include:
At the very least a support bundle will be useful to examine the network configuration of the appliance. See Common NFS problemsPerformance Problems:Many times a loss of connection to NFS shares may result from performance issues that may be due to a poor choice of configuration, or either an appliance-side or client-side tuning issue. No Lock Available:If an error similar to "No locks available" is noticed when trying to mount a NFS share on a client, then the default number of NFS locks available on the appliance may need to be increased. This is controlled by the parameter LOCKD_SERVERS, for details on how to increase this see NFSv4 Domain must match on appliance and clients:If NFSv4 is used then special attention must be paid to the concept of the NFS domain. This must match on both appliance and clients for the clients to be able to mount appliance shares over NFSv4. See Shares accessed via NFSv4 hang whilst the same share accessed via NFSv3 or SMB is responsiveIn an environment where clients mount filesystems from the ZFS Storage Appliance utilizing NFSv4 protocol it is seen that the requests for file access were hanging, and additionally commands such as ls and df were also unresponsive. The same filesystems mounted via NFS v3 or SMB/CIFS are responsive. This is because the limit of entries for the OpenOwner table is exhausted. See
<Document 1385644.1> "Sun Storage 7000 Unified Storage System: OpenOwner Entries Count Increases on ZFS Storage Appliance".
Dropped Packets on Fast Networks:If when using a fast network technology such as 10 Gigabit Ethernet or IPoIB it is found that NFS performance suffers with dropped packets and TCP transmission problems, then this may be due to the TCP buffer size on the appliance being set to too small a default value to cope with these fast technologies. More details on this problem and how to increase the TCP buffer size can be found here: RHEL Clients using NFSv3 see errors like "bad nfs status return value: 88":This is to do with NFSv4 using UTF-8 encoding but the clients mounting the share may not. See: Further help required:At this point if the problem still exists and further troubleshooting is required please contact Oracle Support Services to raise a new Service Request (SR) via the My Oracle Support portal (https://support.oracle.com) or by telephoning your Oracle Global Support telephone number.
Back to <Document 14164061.1> Sun ZFS Storage Appliances Troubleshooting Resource Center. References<NOTE:1375378.1> - Sun Storage 7000 Unified Storage System: NFS Lock Issue<NOTE:1392086.1> - Sun Storage 7000 Unified Storage System: How to Troubleshoot Network Problems <NOTE:1019887.1> - Sun Storage 7000 Unified Storage System: How to collect a supportbundle using the BUI or CLI <NOTE:1230143.1> - Sun Storage 7000 Unified Storage System: Collecting analytics data for NFS performance issues <NOTE:1398376.1> - Sun Storage 7000 Unified Storage System: How to get a network trace to assist in troubleshooting network problems <NOTE:1401076.1> - Sun Storage 7000 Unified Storage System: How to increase the TCP buffer size to improve NFS performance in fast 10Gb EThernet or IPoIB networks <NOTE:1409693.1> - Sun Storage 7000 Unified Storage System: NFSv4 clients cannot mount shares if NFSv4 identity domains do not match <NOTE:1213725.1> - Sun Storage 7000 Unified Storage System: Configuration and tuning for NFS performance <NOTE:1213739.1> - Sun Storage 7000 Unified Storage System: Known NFS performance issues <NOTE:1439378.1> - Sun Storage 7000 Unified Storage System: How to Troubleshoot UNIX/NFS file and directory permission issues <NOTE:1416406.1> - Sun ZFS Storage Appliances Troubleshooting Resource Center <NOTE:1385644.1> - Sun STorage 7000 Unifed Storage System: OpenOwner Entries count increases on ZFS Storage Appliance. <NOTE:1405993.1> - Sun Storage 7000 Unified Storage System: Nfs_stat_to_errno: Bad Nfs Status Return Value: 88 Attachments This solution has no attachment |
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