Sun Storage 7000 Unified Storage System: Appliance Firmware Update Health checks

Asset ID:	1-75-1401522.1
Update Date:	2012-06-25
Keywords:

Solution Type Troubleshooting Sure

Solution 1401522.1 : Sun Storage 7000 Unified Storage System: Appliance Firmware Update Health checks

Applies to:

Sun Storage 7410 Unified Storage System - Version Not Applicable and later
Sun Storage 7720 Unified Storage System - Version Not Applicable and later
Sun Storage 7110 Unified Storage System - Version Not Applicable and later
Sun ZFS Storage 7120 - Version Not Applicable and later
Sun ZFS Storage 7320 - Version Not Applicable and later
7000 Appliance OS (Fishworks)

Purpose

This document discusses general Health Check failures faced as a part of pre-firmware upgrade.

To discuss this information further with Oracle experts and industry peers, we encourage you to review, join or start a discussion in the My Oracle Support Community - 7000 Series ZFS Appliances

Troubleshooting Steps

Symptoms:

Health Check are performed automatically as a pre-upgrade task to prevent any issues during firmware upgrade.

If the health check fails then a message will be such as:

7000:> maintenance system updates select [email protected],1-1.37 upgrade

The selected software update requires a system reboot in order to take effect.

The system will automatically reboot at the end of the update process. The update will take several minutes. At any time during this process, you can cancel the update with [Control-C].

Are you sure? (Y/N)
error: System is not in an upgradeable state: prerequisite healthcheck reports
problems. See alert log for more.

In this case please check the alert logs to identify and isolate the issue. To check the Alert log:


BUI:
Maintenance - LOGS - ALERTS
 
CLI:
S7000> maintenance logs alerts show

Resolutions:

** Please note SIM re-seat procedure mentioned below in the Resolution section may lead to loss of data availability and should only be done if issue is seen only with one SIM. In case issue is seen with more than one SIM or if you are not sure how to proceed further please contact Oracle for further assistance.

ID	Healthcheck Failure	Alert Log Message	Resolution
B1	Any Disk Shelf SAS Interface Module (SIM) slot is absent.	"System software update cannot proceed: Slot <label> in disk shelf <name> is reported as absent"	1) Check whether physical status of SIM is showing Blue or white LED 2) Perform the Disk Shelf Cable Check Procedure 3) If the issue is still present, perform the Disk Shelf SIM Re-seat Procedure 4) If the issue is still present, contact Oracle Support for service or to replace the Disk Shelf SIM
B2	Any Disk Shelf SIM slot is faulted.	"System software update cannot proceed: Slot <label> in disk shelf <name> is faulted"	1) Check whether SIM is visible on other head in case of cluster. Ensure and compare the SIM firmware version is same. 2) Check whether physical status of SIM is showing amber LED 3) Perform the Disk Shelf Cable Check Procedure 4) If the issue is still present, perform the Disk Shelf SIM Re-seat Procedure 5) If the issue is still present, contact Oracle Support for service or to replace the Disk Shelf SIM
C1	Any Disk Shelf SIM slot is missing firmware revision information.	"System software update cannot proceed: Some slots of disk shelf <name> have no firmware revision information"	1) Perform the Disk Shelf SIM Re-seat Procedure 2) If the issue is still present, contact Oracle Support to update SIM Firmware or to replace the Disk Shelf SIM
C2	Disk Shelf SIM slots report different part numbers.	"System software update cannot proceed: The slots of disk shelf <name> have non-uniform part numbers"	1) Perform the Disk Shelf SIM Re-seat Procedure 2) If the issue is still present, contact Oracle Support for service or to replace the Disk Shelf SIM
C5	Disk Shelf SIM slots report different firmware revisions.	"System software update cannot proceed: The slots of disk shelf <name> have mixed firmware revisions <rev1> and <rev2>"	1) Contact Oracle Support to update SIM Firmware or to replace the Disk Shelf SIM
E1	Any Disk Shelf does not have two paths.	"System software update cannot proceed: Disk shelf <name> has <just one path \| zero paths>"	1) Check whether SIM is visible on other head in case of cluster. Ensure and compare the SIM firmware version is same. 2) Check whether physical status of SIM is showing amber LED 3) Perform the Disk Shelf Cable Check Procedure 4) If the issue is still present, perform the Disk Shelf SIM Re-seat Procedure 5) If the issue is still present, contact Oracle Support for service or to replace the Disk Shelf SIM
E2	Any Disk Shelf path is not online.	"System software update cannot proceed: Disk shelf <name> path <pathname> is <state>"	1) Check whether SIM is visible on other head in case of cluster. Ensure and compare the SIM firmware version is same. 2) Check whether physical status of SIM is showing amber LED 3) Perform the Disk Shelf Cable Check Procedure 4) If the issue is still present, perform the Disk Shelf SIM Re-seat Procedure 5) If the issue is still present, contact Oracle Support for service or to replace the Disk Shelf SIM
E3	Any Disk or Log device that is configured in a pool does not have two paths.	"System software update cannot proceed: Pool <data \| log> disk <label> in disk shelf <name> has <just one path \| zero paths>"	1) Check whether the SIM FW 3525 2) Perform the Disk Re-seat Procedure 3) If the issue is still present, contact Oracle Support for service or to replace the Disk

In case any other hardware is shown as faulted please raise a service request with the latest support bundle to get the hardware diagnosed and replaced. To generate and upload a support bundle please see

<Document 1019887.1> Sun Storage 7000 Unified Storage System: How to collect a supportbundle using the BUI or CLI

Further Information:

Read the Release Notes for the appropriate version of the appliance software, the links to the Release Notes for each of the versions can be found here:

https://wikis.oracle.com/display/FishWorks/Software+Updates

General Information on installing system updates can be found here:

http://docs.oracle.com/cd/E22471_01/html/821-1792/maintenance__system__updates.html

Information specific to the health checks can be found here:

https://wikis.oracle.com/display/FishWorks/ZFS+7000+AK+2010+Q3.4.2+UPDATE+HEALTHCHECKS

Back to <Document 1394900.1> Sun Storage 7000 Unified Storage System: How to Troubleshoot Firmware Upgrade problems.

References

<NOTE:1019887.1> - Sun Storage 7000 Unified Storage System: How to collect a supportbundle using the BUI or CLI
<NOTE:1021661.1> - J4400 SIM cards randomly failing due to heartbeat timeout.
<NOTE:1307224.1> - FAB: Standard: Reactive: RW2 SIM heartbeat timeout (aka White Light Special) scenario with RW2, which will cause one of the SIMs to go offline and show up as one of the paths to the JBOD removed.
<NOTE:1307373.1> - Dual port SAS Logzilla device will show only a single SAS port operational in some cases in slot 23 of an Oracle DiskShelf JBOD.
SOFTWARE UPDATES WIKI: HTTPS://WIKIS.ORACLE.COM/DISPLAY/FISHWORKS/SOFTWARE+UPDATES
INSTALLING UPDATES: HTTP://DOCS.ORACLE.COM/CD/E22471_01/HTML/821-1792/MAINTENANCE__SYSTEM__UPDATES.HTML
PRE-INSTALL HEALTHCHECKS: HTTPS://WIKIS.ORACLE.COM/DISPLAY/FISHWORKS/ZFS+7000+AK+2010+Q3.4.2+UPDATE+HEALTHCHECKS
<NOTE:1394900.1> - Sun Storage 7000 Unified Storage System: How to Troubleshoot Firmware Upgrade Problems

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