![]() | Sun System Handbook - ISO 4.1 October 2012 Internal/Partner Edition | ||
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Solution Type Troubleshooting Sure Solution 1388529.1 : Sun Storage 7000 Unified Storage System: How to Troubleshoot ZFS Storage Pool Issues
In this Document
Applies to:Sun Storage 7110 Unified Storage System - Version: Not Applicable to Not Applicable - Release: N/A to N/ASun Storage 7210 Unified Storage System - Version: Not Applicable to Not Applicable [Release: N/A to N/A] Information in this document applies to any platform. NAS head revision : [not dependent] BIOS revision : [not dependent] ILOM revision : [not dependent] JBODs Model : [not dependent] CLUSTER related : [not dependent] PurposeThis document is provided to assist in troubleshooting ZFS issues in a Sun Storage 7000 Unified Storage System. As the Sun Storage 7000 heavily uses ZFS and its features, it is not easy to decide if an observed symptom is related to a pure ZFS issue or it is related to one feature of the appliance or it is even a performance topic.It could also be the opposite way round, a performance discussion could end up in a ZFS related issue. To discuss this information further with Oracle experts and industry peers, we encourage you to review, join or start a discussion in the My Oracle Support Community - 7000 Series ZFS Appliances A good resource for for latest news about Sun Storage 7000 Unified Storage System is located on following documents: Document 1432269.2 and Document 1416406.1 Last Review DateJanuary 23, 2012Instructions for the ReaderA Troubleshooting Guide is provided to assist
in debugging a specific issue. When possible, diagnostic tools are included in the document
to assist in troubleshooting.
Troubleshooting DetailsIntroductionMost common scenarios for the area of problems related to ZFS pool issues can be divided into following major sections.
Framing the the current situation is the first step to solve the problem the next step is most likely to open a service request for your Sun Storage 7000 Unified Storage System as it might be necessary to engage an Oracle Support Engineer doing some work on the Emergency shell remotely. To accomplish his job, the Oracle Support Engineer might ask you to start an Oracle Shared Shell session saving a lot of time, if you are already familiar with the use of it. The following links will provide more information: How to provide correct serial number when opening a Service Request with Oracle How to collect support Bundle using the BUI or CLI Landing point for Oracle Shared Shell Framing the ProblemAs mentioned before, first step in solving the situation is framing the problem. If you encounter one of the following situations, it could be related to known ZFS pools situation. The following list provides first questions and entry points to different solution paths :1.) The Sun Storage 7000 Unified Storage System is not able to bootThere are different reasons for a system not to boot or appear not to boot and sometimes it is difficult to decide if the system is booting, hung during boot or really not booting. In such a situation it is very important to decide at what stage the boot process fails.First things to verify:
Unfortunately neither the CLI nor the BUI allows currently running a scrub against the system pool, it requires to run commands on the Emergency Shell. As executing commands on the Emergency Shell recommends involvement of an Oracle Service Engineer it is advisable to open a Service Request at this point
2.) The Sun Storage 7000 Unified Storage System boots, but does not get past the bannerThe system seems to boot like normal, gets past the GRUB menu displays the Solaris banner and the banner of the Appliance Kit but is not able to finish and does not show a login prompt.SunOS Release 5.11 Version ak/[email protected],1-1.8 64-bit Even with the system proceeding to the next stage it is not able to finish its boot process, which could mean the system is most likely stuck in one of the following situations
To overcome this situation and to gather more data it is recommended to boot the appliance without importing all data pools. A step by step procedure is available on the AmberRoadSupport Wiki, which is not accessible to all Oracle Employees. 3.) The Sun Storage 7000 Unified Storage System boots up all the way, but data pool has problemsThe Sun Storage 7000 Unified Storage System has passed BIOS and GRUB, loaded kernel and Appliance Kit software and displays a login prompt. It seems all fine, but still there are chances to face problems or certain limitations with the system related to one or more data pools.SunOS Release 5.11 Version ak/[email protected],1-1.8 64-bit
After a look into the System documentation available in the online documentation or on Oracle technet servers, the next logical step would be to search the 7000 Series ZFS Appliance Community. If there is no suitable answer to a situation available through documentation or community, opening a Service Request is the next logical step. While opening a Service Request, as much information should be provided and a Support bundle (of the system showing the situation) should be uploaded. In case of a cluster configuration a bundle of the cluster peer should also be uploaded for review. Below find some useful links to documentation and the 7000 Series ZFS Appliance Community https://www.oracle.com/technetwork/documentation/oracle-unified-ss-193371.html https://communities.oracle.com/portal/server.pt/community/7000_series_zfs_appliance/456 https://wikis.oracle.com/display/FishWorks/Fishworks 4.) The Sun Storage 7000 Unified Storage System boots up all the way, but system pool has problemsThe Sun Storage 7000 Unified Storage System has passed BIOS and GRUB, loaded kernel and Appliance Kit software and displays a login prompt. All fine, the services are available and clients can access the data, but the system pool seems to have some problems. SunOS Release 5.11 Version ak/[email protected],1-1.8 64-bit As the data pool(s) the system pool can suffer different issue similar to those for a data pool
The remaining service action might require to engage an Oracle Service Engineer and to provide remote access to the system. Attachments This solution has no attachment |
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