Sun Storage 7000 Unified Storage System: Resolving NDMP configuration issues

Asset ID:	1-75-1387918.1
Update Date:	2012-06-19
Keywords:

Solution Type Troubleshooting Sure

Solution 1387918.1 : Sun Storage 7000 Unified Storage System: Resolving NDMP configuration issues

Applies to:

Sun ZFS Storage 7420 - Version Not Applicable to Not Applicable [Release N/A]
Sun ZFS Storage 7120 - Version Not Applicable to Not Applicable [Release N/A]
Sun ZFS Storage 7320 - Version Not Applicable to Not Applicable [Release N/A]
Sun Storage 7410 Unified Storage System - Version Not Applicable to Not Applicable [Release N/A]
Sun Storage 7310 Unified Storage System - Version Not Applicable to Not Applicable [Release N/A]
7000 Appliance OS (Fishworks)

Purpose

Checking and resolving ZFS Storage Appliance NDMP and tape system configuration issues.

To discuss this information further with Oracle experts and industry peers, we encourage you to review, join or start a discussion in the My Oracle Support Community - 7000 Series ZFS Appliances

Troubleshooting Steps

NDMP configuration issues on ZFS storage Appliance can happen during installation of the tape system, during configuration changes of the tape system, or during tape system failures. Check the following:

Ensure Host Bus Adapter (HBA) is installed in the correct PCIe slot.
Identify if ZFS storage appliance can see the attached tape library/drives.
Ensure the Data management Application (DMA), tape library and tape drives are supported.
Ensure DMA backup software has the correct configuration.

Check HBA

To check HBA status, model and slot number.

BUI - Maintenance > Hardware 

Click "Show Details" next to the head unit, then click "Slot"

Click "information" icon to show detailed HBA information.

The status icon is green when HBA is ok, grey when not present or amber when faulted.
For further details check the Online Help wiki:
https://<appliance-ip-address>:215/wiki/index.php/Maintenance:Hardware

7x20 systems only support 8GB FC HBA for connection to tape units.
Part Number 371-4325-01 8Gb DP FC HBA

7x10 older systems support the following HBAs for connection to tape units:
Part Number 371-4325-01 QLogic 8Gb FC HBA
Part Number 375-3356-02 QLogic QLE2462L 4Gb FC HBA
Part Number 375-3357-05 LSI LSI22320SLE SCSI HBA

HBA details and slot location is available in ZFS Storage Appliance Online wiki help
https://<appliance-ip-address>:215/wiki/index.php/Installation:Overview

Ensure ZFS Storage Appliance can see the attached tape library/drives.

Display the attached tape library and drives using:

BUI - Status > NDMP

o For Fibre Channel connected devices:

Check and resolve FC connectivity
FC switch zoning and port status if connected to FC SAN
Tape library and drives hardware and connectivity health check

o For Direct-attached SCSI connections:

Check and resolve cabling from SCSI HBA to tape library and drives
Ensure proper connection, terminator and 10 m cable length restriction.
Consult HBA and tape library/drive manuals

A matrix of certified vendors, versions of supported backup software and connectivity types is available at the Application Integration Engineering website.

DMA backup software configuration for Oracle Secure Backup, Symantec Netbackup and EMC Networker is available in the NDMP Implementation Guide
Consult DMA backup software manuals for detail configuration and engage DMA vendor as required.

Back to NDMP troubleshooting resolution path <Document 1387930.1>.

References

@Application Integration Engineering wiki: https://stbeehive.oracle.com/teamcollab/wiki/Application+Integration+Engineering+%28AIE%29+-+ZFSSA
@NDMP Implementation Whitepaper: https://stbeehive.oracle.com/content/dav/st/AmberRoadSupport/Documents/NDMP/ndmp-whitepaper-192164.pdf

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