L-Series Libraries - Troubleshooting Tape Library Power Problem

Asset ID:	1-75-1339416.1
Update Date:	2011-09-23
Keywords:

Solution Type Troubleshooting Sure

Solution 1339416.1 : L-Series Libraries - Troubleshooting Tape Library Power Problem

Applies to:

Sun StorageTek L180 Tape Library - Version: Not Applicable and later   [Release: N/A and later ]
Sun StorageTek L20 Tape Library - Version: Not Applicable to Not Applicable   [Release: N/A to N/A]
Sun Storage L60 (OEM) Tape Library - Version: Not Applicable to Not Applicable   [Release: N/A to N/A]
Sun StorageTek L80 Tape Library - Version: Not Applicable and later    [Release: N/A and later]
Sun StorageTek L700e Tape Library - Version: Not Applicable and later    [Release: N/A and later]
Information in this document applies to any platform.
Checked for relevance on 21-Sept-2011.
Removed this KB from CAP, # 385, as it does not meet CAP criteria.
KB is still valid for troubleshooting.

Purpose

L-Series Libraries - Troubleshooting Tape Library Power Problem.

Last Review Date

September 21, 2011

Instructions for the Reader

A Troubleshooting Guide is provided to assist in debugging a specific issue. When possible, diagnostic tools are included in the document to assist in troubleshooting.

Troubleshooting Details

PROBLEM OVERVIEW: Library does not power up correctly

CONFIRM THE FAULT BY CHECKING:
Check status LEDs on library Op Panel and power supplies

WHAT ACTION DOES THE ENGINEER NEED TO TAKE:
-Check the power supply breaker
-Check that the power supply is seated properly
-Check the power cord is seated properly
-Check that the tape drives are seated properly
-Pull tape drives to see if breaker will stay up
-Pull power cable from source and check incoming power and phases
-Check for correct power coming into library
-If power supply still fails, replace FRU
-Record specific error code and messages associated with failure in case notes
-Record all relevant visual observations of error in case notes
-Record final fix in case notes

CONFIRM THE FIX BY:
Library will power up and initialize to ready state

NOTE: Under NO circumstances show tape drives be returned with Media still inside the drive. If a tape is stuck in a drive, contact the Tape Hardware Support team for instructions on how to remove the tape with an email to [email protected] include the SR/case number in the subject line of the email.
Refer to: http://grsd-twiki.uk/twiki/bin/view/GFSD/SecureData

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