SL8500 - Troubleshooting Pass-Thru-Port (PTP) Failure

Asset ID:	1-75-1306050.1
Update Date:	2011-09-22
Keywords:

Solution Type Troubleshooting Sure

Solution 1306050.1 : SL8500 - Troubleshooting Pass-Thru-Port (PTP) Failure

Applies to:

Sun StorageTek SL8500 Modular Library System - Version: Not Applicable and later [Release: N/A and later ]
Information in this document applies to any platform.
Checked for relevance on 21-Sept-2011.
Removed KB from CAP, # 961, as it does not meet CAP criteria.
KB valid for troubleshooting.

Purpose

SL8500 - Troubleshooting Pass-Thru-Port (PTP) Failure.

Last Review Date

September 21, 2011

Instructions for the Reader

A Troubleshooting Guide is provided to assist in debugging a specific issue. When possible, diagnostic tools are included in the document to assist in troubleshooting.

Troubleshooting Details

PROBLEM OVERVIEW:
PTP is not functional.

WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY? :
PTP will be in an offline status. SL8500 can remain online during this process.

WHAT ACTION DOES THE ENGINEER NEED TO TAKE:
- Perform health check on library via SL Console.
- Verify firmware is at current levels.
- Review error logs to understand actual PTP failure.
- Attempt to place PTP back online via SL Console.
- Run SLC Self Test diagnostic to check functionality.
- Re-initialize Pass thru Port.
- If not fixed, replace PTP FRU.
- Record specific error code and messages associated with failure in case notes.
- Record all relevant visual observations of error in case notes.
- Record final fix in case notes.

CONFIRM THE Fix by: Check status of PTP using SL Console

WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE:
The SL8500 should have remained online during this activity. The PTP will need to be brought online if after it is replaced status indicates it's offline.

PARTS NOTE: PTP Part Number here. 4196414xx

REFERENCE INFORMATION: SL8500 Service Manual Part Number: 418609001
http://download-adc.oracle.com/archive/cd_ns/E21157_01/
http://download-adc.oracle.com/archive/cd_ns/E21096_01/

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