L700/180/1400 - Troubleshooting Cartridge Access Port (CAP) Assembly Problems

Asset ID:	1-75-1301308.1
Update Date:	2011-09-22
Keywords:

Solution Type Troubleshooting Sure

Solution 1301308.1 : L700/180/1400 - Troubleshooting Cartridge Access Port (CAP) Assembly Problems

Applies to:

Sun StorageTek L180 Tape Library - Version: Not Applicable and later   [Release: N/A and later ]
Sun StorageTek L700 Tape Library - Version: Not Applicable and later    [Release: N/A and later]
Sun StorageTek L1400 Tape Library - Version: Not Applicable and later    [Release: N/A and later]
Information in this document applies to any platform.
Checked for relevance on 21-Sept-2011.
Removed this KB from CAP, # 83, as it does not meet CAP criteria.
KB is still valid for troubleshooting.

Purpose

L700/180/1400 - Troubleshooting Cartridge Access Port (CAP) Assembly Problems.

Last Review Date

September 21, 2011

Instructions for the Reader

A Troubleshooting Guide is provided to assist in debugging a specific issue. When possible, diagnostic tools are included in the document to assist in troubleshooting.

Troubleshooting Details

PROBLEM OVERVIEW: L700/180/1400 CAP problem

WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY?: Take library offline.

WHAT ACTION DOES THE ENGINEER NEED TO TAKE:
-Visually inspect CAP assembly
-Review Error Log for CAP related FSCs
-Check for physical damage to the CAP assembly
-Run Diagnostics to the CAP to check functionality
-Check alignment of CAP and verify trays are seated properly
-Review FSC log for errors and replaces parts as necessary
-Record specific error code and messages associated with failure in case notes
-Record all relevant visual observations of error in case notes
-Record final fix in case notes
-Run Diagnostics to the CAP to verify functionality
-Have customer assess CAP via application to verify functionality

If latch is broken, replace broken latch.

CAP is not in a locked status, must power cycle to open the CAP door.
If CAP door will not open, replace CAP motor.

WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE:
Bring library back online and perform an eject or enter to confirm functionality.

Attachments

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