| Asset ID: |
1-75-1260464.1 |
| Update Date: | 2012-08-23 |
| Keywords: | |
Solution Type
Troubleshooting Sure
Solution
1260464.1
:
Using the "ut_gather" information gathering tool when opening an service request for Sun Ray Software support
| Related Items |
- Sun Ray Software
- Sun Ray Hardware
|
| Related Categories |
- PLA-Support>Sun Systems>SAND>Desktop Virtualization>SN-SND: Sun Ray SW
|
In this Document
Applies to:
Sun Ray Software - Version SRS 4 to SRS 5.3.1 [Release 4.0 to 5.0]
Sun Ray Hardware
Information in this document applies to any platform.
Purpose
The Oracle Explorer Data Collection tool contains only a very limited subset of Sun Ray specific information.
Therefore it is mandatory to provide ut_gather data when opening a Sun Ray Software SR.
This document provides a download of the Sun Ray Software ut_gather tool and instructions on how to use ut_gather to collect an output file for the review of Sun Ray Software Support staff.
Troubleshooting Steps
Note: For issues on Sun Ray Servers in a Fail Over Group (FOG), it is necessary to obtain ut_gather output from EACH SERVER in the Fail Over Group.
1. Download the file ut_gather_v1.7.0.0_05.zip from the attachment link in this document.
2. Copy the "ut_gather_v1.7.0.0_05.zip" file to the Sun Ray server and place the script in the /tmp directory of the Sun Ray server, and verify its correctness.
# file ut_gather_v1.7.0.0_05.zip
ut_gather_v1.7.0.0_05.zip: ZIP archive
# cksum ut_gather_v1.7.0.0_05.zip
2713709766 86768 ut_gather_v1.7.0.0_05.zip
3. Unpack the archive:
# unzip ut_gather_v1.7.0.0_05.zip
Archive: ut_gather_v1.7.0.0_05.zip
creating: ut_gather_v1.7.0.0/
creating: ut_gather_v1.7.0.0/.svn/
creating: ut_gather_v1.7.0.0/.svn/text-base/
extracting: ut_gather_v1.7.0.0/.svn/text-base/version.svn-base
inflating: ut_gather_v1.7.0.0/.svn/text-base/ut_gather.ksh.svn-base
inflating: ut_gather_v1.7.0.0/.svn/text-base/README.ut_gather.svn-base
creating: ut_gather_v1.7.0.0/.svn/prop-base/
extracting: ut_gather_v1.7.0.0/.svn/prop-base/ut_gather.ksh.svn-base
creating: ut_gather_v1.7.0.0/.svn/props/
creating: ut_gather_v1.7.0.0/.svn/tmp/
creating: ut_gather_v1.7.0.0/.svn/tmp/text-base/
creating: ut_gather_v1.7.0.0/.svn/tmp/prop-base/
creating: ut_gather_v1.7.0.0/.svn/tmp/props/
inflating: ut_gather_v1.7.0.0/.svn/entries
creating: ut_gather_v1.7.0.0/Legal/
creating: ut_gather_v1.7.0.0/Legal/.svn/
creating: ut_gather_v1.7.0.0/Legal/.svn/text-base/
inflating: ut_gather_v1.7.0.0/Legal/.svn/text-base/LICENSE.txt.svn-base
inflating: ut_gather_v1.7.0.0/Legal/.svn/text-base/README.txt.svn-base
inflating: ut_gather_v1.7.0.0/Legal/.svn/text-base/LICENSE-OTN.txt.svn-base
creating: ut_gather_v1.7.0.0/Legal/.svn/prop-base/
creating: ut_gather_v1.7.0.0/Legal/.svn/props/
creating: ut_gather_v1.7.0.0/Legal/.svn/tmp/
creating: ut_gather_v1.7.0.0/Legal/.svn/tmp/text-base/
creating: ut_gather_v1.7.0.0/Legal/.svn/tmp/prop-base/
creating: ut_gather_v1.7.0.0/Legal/.svn/tmp/props/
inflating: ut_gather_v1.7.0.0/Legal/.svn/entries
inflating: ut_gather_v1.7.0.0/Legal/LICENSE.txt
inflating: ut_gather_v1.7.0.0/Legal/README.txt
inflating: ut_gather_v1.7.0.0/Legal/LICENSE-OTN.txt
extracting: ut_gather_v1.7.0.0/version
inflating: ut_gather_v1.7.0.0/ut_gather.ksh
inflating: ut_gather_v1.7.0.0/README.ut_gather
Will create ut_gather_v1.7.0.0/ directory
4. Review the README.ut_gather file for:
- information on ut_gather and instructions on how to execute the script, and,
- other useful information to collect for various Sun Ray issues.
NOTE: Please when possible ensure the ut_gather script is run from a Sun Ray session so that all Sun Ray data is captured
5. Attach the output file created by this tool to the Service Request for review by Sun Ray Software Support staff.
Attachments
This solution has no attachment
