Sun Microsystems, Inc.  Sun System Handbook - ISO 4.1 October 2012 Internal/Partner Edition
   Home | Current Systems | Former STK Products | EOL Systems | Components | General Info | Search | Feedback

Asset ID: 1-75-1163717.1
Update Date:2012-08-23
Keywords:

Solution Type  Troubleshooting Sure

Solution  1163717.1 :   Gathering troubleshooting information for the Sun Fire X4950 Streaming Switch  


Related Items
  • Sun Fire X4950 Streaming Switch
  •  
Related Categories
  • PLA-Support>Sun Systems>SAND>Network>SN-SND: Sun Network StreamStar
  •  




In this Document
Purpose
Troubleshooting Steps


Applies to:

Sun Fire X4950 Streaming Switch - Version Not Applicable and later
Information in this document applies to any platform.

Purpose

The chart contained in this document describes the data collection requirements requested upon the opening of a service request for the Sun Fire X4950 Streaming Switch component of the Sun Streaming System Architecture.

Troubleshooting Steps

Requested Outputs: Collected?
Log messages on Supervisor (SOM):  
/var/log/messages *required as minimum* Yes/No
/local/e2elog/operator0.log *required as minimum* Yes/No
/local/e2elog/supervisor0.err *required as minimum* Yes/No
/local/e2elog/streamstar.log *required as minimum* Yes/No
Configuration on Supervisor (SOM):  
/local/streamstar/config/cdb.* *required as minimum* Yes/No
In CLI (enabled mode):  
Show software versions: *required as minimum*
sun# show version
Yes/No
Show recent log messages:
sun# show log history
Yes/No
Display complete configuration:
sun# show runningConfig nameValuePairs true
Yes/No
Display ipNetwork configuration:
sun# show port
sun# show ipNetwork config
Yes/No
Show machines status:
sun# show machine
Yes/No
Show nodes status:
sun# show node
Yes/No
Show sessionController status:
sun# show sessionController
Yes/No
Show rtsp port/validation information:
sun# show sessionController rtsp
Yes/No
Show importProcessor status:
sun# show importProcessor
Yes/No
Check importProcessor statistics:
sun# show importProcessor stats
Yes/No
Check importProcessor buffers:
sun# show importProcessor buffer
Yes/No
Show mediaStor status:
sun# show mediaStore
Yes/No
Check mediaStor statistics:
sun# show mediaStore stats
Yes/No
Check mediaStor disks:
sun# show mediaStore disk
Yes/No
Check mediaStor banks:
sun# show mediaStore bankStatus
Yes/No
Show streamSwitch status:
sun# show streamingService
Yes/No
Show streamSwitch port configuration:
sun# show streamingPort
Yes/No
Check streamSwitch statistics:
sun# show streamingService stats
Yes/No
Check streamSwitch line cards:
sun# show streamingService linecard
Yes/No
Check streamSwitch DIMMs:
sun# show streamingService dimmStatus
Yes/No
Displays contentController status:
sun# show contentController
Yes/No
Displays lvsDirector status:
sun# show lvsDirector
Yes/No
Displays title information:
sun# show titles
Yes/No
Displays stream information:
sun# show streams
Yes/No
Upload Files:  
Provide Configuration: *required as minimum*
sun# show runningConfig saveToFile </path/config file> nameValuePairs true
(Use ftp on Supervisor (SOM) to transfer the config file.
Yes/No

Attachments
This solution has no attachment
  Copyright © 2012 Sun Microsystems, Inc.  All rights reserved.
 Feedback