Network information of Auto Service Request for Sun Systems

Asset ID:	1-75-1020372.1
Update Date:	2012-10-15
Keywords:

Solution Type Troubleshooting Sure

Solution 1020372.1 : Network information of Auto Service Request for Sun Systems

Related Items


Sun Blade T6300 Server Module
 Sun Blade X6220 Server Module
 Sun Blade X6440 Server Module
 Sun SPARC Enterprise T5440 Server
 Sun Fire X4140 Server
 Sun Fire X4200 M2 Server
 Sun SPARC Enterprise M9000-32 Server
 Sun Blade X6240 Server Module
 Sun Fire V240 Server
 Sun Fire V245 Server
 Sun Fire V440 Server
 Sun Fire V480 Server
 Sun Fire X4170 Server
 Sun Fire X4440 Server
 Sun Fire E25K Server
 Sun SPARC Enterprise M5000 Server
 Sun Fire V215 Server
 Sun Fire X4270 Server
 Sun Fire E20K Server
 Sun SPARC Enterprise M9000-64 Server
 Sun SPARC Enterprise T1000 Server
 Sun Blade T6320 Server Module
 Sun Blade X6275 Server Module
 Sun SPARC Enterprise T5220 Server
 Sun SPARC Enterprise T5240 Server
 Sun Fire V445 Server
 Sun Fire X4275 Server
 Sun Fire X4600 Server
 Sun SPARC Enterprise M3000 Server
 Sun Blade T6340 Server Module
 Sun Blade X6270 Server Module
 Sun Fire V890 Server
 Sun Fire V210 Server
 Sun Fire X4100 Server
 Sun Fire X4500 Server
 Sun SPARC Enterprise T2000 Server
 Sun Fire V880 Server
 Sun Fire X2270 Server
 Sun SPARC Enterprise T5140 Server
 Sun Fire X4100 M2 Server
 Sun Fire X4540 Server
 Sun SPARC Enterprise M4000 Server
 Sun Fire 15K Server
 Sun SPARC Enterprise T5120 Server
 Sun Fire V490 Server
 Sun Fire X4200 Server
 Sun Fire X4600 M2 Server
 Sun SPARC Enterprise M8000 Server

Related Categories


PLA-Support>Sun Systems>Sun_Other>Sun Collections>SN-OTH: Sun Services Tools

PreviouslyPublishedAs
257048

Applies to:

Sun SPARC Enterprise T1000 Server
Sun Blade T6300 Server Module
Sun Blade T6320 Server Module
Sun Blade T6340 Server Module
Sun Blade X6220 Server Module
All Platforms

Purpose

This documents helps to understand the network ports involved in Auto Service Request for systems and simple troubleshooting steps

Troubleshooting Steps

Network ports involved in ASR systems

The following diagram shows the default network ports used for Auto Service Request for systems (ASR systems):

Asset                            SASM (Sun Automated Service Manager)
============			 ====================================
|	                |--1691------162-|	                   |
|	                |		 |	                   |-------->443 / proxy
|	                |--6481--------**|	                   |	
============			 ====================================
<-------------Local network--------------->         <-----Internet------->

6481 - port through service tag information is received by SASM
1691 - port through which client sends the SNMP traps
162 - ASR client receives the snmp trap
** ASR client receives the assets service tag and configuration information on any ephemermal port

During the activation of the asset (asr activate_asset command), Service tag information is fetched from the client on port 6481

service responsible responsible
" svc:/network/stlisten:default "

If either of the following is not available

- service tag (installed and running)
svcs -a | grep reg
- serial number in /var/run/psn file and sneep command should give correct SN
- stlisten in ASSET
- stdiscover in SASM

we will get the following error messages

"Unable to contact Service Tags on asset. Please check if Service Tags is installed, running, and network accessible."

The reverse is not true. In other words, if we deactivate the asset it will not look for the asset's information. No network communication will happen between SASM and asset during deactivation. Even during a fault SASM will fetch the asset information from it's local resource and send to transport.sun.com for logging Service request

Port 162 and 1691 are used for SNMP communication

We can reconfigure the SNMP ports using asrassetmenu.sh script available in option:

Add a trap-destination to Sun Mangement Center

Simple trouble shooting commands

To see traffic between the SASM and assets:

# snoop host (hostip) port (portnumber)

To check the connection and the port status

#netstat -an | grep (port number)

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