![]() | Sun System Handbook - ISO 4.1 October 2012 Internal/Partner Edition | ||
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Solution Type Troubleshooting Sure Solution 1012984.1 : Sun Storage 33x0/351x Arrays: Troubleshooting Power Supply Problems
PreviouslyPublishedAs 217782 Applies to:Sun Storage 3310 Array - Version Not Applicable and laterSun Storage 3320 SCSI Array - Version Not Applicable and later Sun Storage 3510 FC Array - Version Not Applicable and later Sun Storage 3511 SATA Array - Version Not Applicable and later All Platforms PurposeDescription The Failure symptoms may include any of the following: - "Failed or absent power supply" reported by " - Amber Power Supply LED - Power supply eventlog messages Troubleshooting StepsSteps to Follow NOTE: This is a sub-set of document : Troubleshooting Sun StorEdge [TM] 33x0/351x Hardware . 1. Verify the power supply hardware status is OK by issuing the following 2 sccli commands: - sccli> show fru
- sccli>show enclosure-status Example for 3510 : sccli> show fru Name: AC_POWER_SUPPLY Description: SE3310/SE3510 AC PWR SUPPLY w/FAN Part Number: 370-5398 Serial Number: 0313xx Revision: 02 Initial Hardware Dash Level: 02 FRU Shortname: 370-5398-02 Manufacturing Date: Mon Jun 16 21:24:34 2003 Manufacturing Location: Irvine California, USA Manufacturer JEDEC ID: 0x048F FRU Location: RIGHT AC PSU SLOT #1 (RIGHT) Chassis Serial Number: 004Bxx FRU Status: OK sccli>show enclosure-status Enclosure Component Status: Type Unit Status FRU P/N FRU S/N Add'l Data ------------------------------------------------------------------ Fan 0 OK 370-5398 031354 -- Fan 1 OK 370-5398 031354 -- Fan 2 OK 370-5398 031341 -- Fan 3 OK 370-5398 031341 -- PS 0 OK 370-5398 031354 -- PS 1 OK 370-5398 031341 -- Temp 0 OK 370-5535 004B6D temp=25 Temp 1 OK 370-5535 004B6D temp=25 Temp 2 OK 370-5535 004B6D temp=25 Temp 3 OK 370-5535 004B6D temp=27 Temp 4 OK 370-5535 004B6D temp=26 Temp 5 OK 370-5535 004B6D temp=25 Temp 6 OK 370-5537 007000 temp=31 Temp 7 OK 370-5537 007000 temp=32 Temp 8 OK 370-5537 007863 temp=37 Temp 9 OK 370-5537 007863 temp=40 Temp 10 OK 370-5398 031354 temp=31 Temp 11 OK 370-5398 031341 temp=33 Voltage 0 OK 370-5398 031354 voltage=5.300V Voltage 1 OK 370-5398 031354 voltage=12.200V Voltage 2 OK 370-5398 031341 voltage=5.350V Voltage 3 OK 370-5398 031341 voltage=12.310V Voltage 4 OK 370-5537 007000 voltage=2.500V Voltage 5 OK 370-5537 007000 voltage=3.300V Voltage 6 OK 370-5537 007000 voltage=5.050V Voltage 7 OK 370-5537 007000 voltage=12.180V Voltage 8 OK 370-5537 007863 voltage=2.510V Voltage 10 OK 370-5537 007863 voltage=5.080V Voltage 11 OK 370-5537 007863 voltage=12.240 2. Verify the Power Supply LED is green. 3. Verify the eventlog or persistent-event log by issuing the sccli> show event or sccli> show persistent-event to determine that the array is not reporting failures or absent events. 4. For 35x0 arrays, review document :"Sun Storage[TM] 3510 FC Array Experiences Unexpected SES Events", to verify there are no false Power Supply failures reported. For example: Thu Jun 8 18:00:44 2006 [3F3f] #5542: SES Device on StorEdge Array SN#80502xx CH2 ID12: ALERT: PS 0 power supply state changed to critical Thu Jun 8 18:00:44 2006 [3F3f] #5543: SES Device on StorEdge Array SN#80502xx CH2 ID12: ALERT: PS 1 power supply state changed to critical Thu Jun 8 18:01:42 2006 [3Fdf] #5544: SES Device on StorEdge Array SN#80502xx CH2 ID12: NOTICE: PS 0 power supply is no longer critical Thu Jun 8 18:01:42 2006 [3Fdf] #5545: SES Device on StorEdge Array SN#80502xx CH2 ID12: NOTICE: PS 1 power supply is no longer critical 5. Verify the troubleshooting steps in the Power Supply and Fan Module section in the latest revision of the 6. If there are no problems encountered with the power supplies, refer back to document : Troubleshooting Sun StorEdge [TM] 33x0/351x Hardware .
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