Sun StorEdge[TM] 9900 series: How to obtain troubleshooting information for Graph-Track issues

Asset ID:	1-75-1010454.1
Update Date:	2012-07-30
Keywords:

Solution Type Troubleshooting Sure

Solution 1010454.1 : Sun StorEdge[TM] 9900 series: How to obtain troubleshooting information for Graph-Track issues

Applies to:

Sun Storage 9910 System
Sun Storage 9960 System
Sun Storage 9970 System
Sun Storage 9980 System
All Platforms

Purpose

If problems occur with the HDS SE99xx Graph-Track software product, and the advice in the User Manual's Troubleshooting section is insufficient, further analysis is needed. HDS has supplied a method to collect diagnostic data for in-depth analysis.

Last Review Date

January 31, 2012

Instructions for the Reader

A Troubleshooting Guide is provided to assist in debugging a specific issue. When possible, diagnostic tools are included in the document to assist in troubleshooting.

Troubleshooting Details

Detailed Graph-Track Version 6 troubleshooting data collection:

First and foremost - check the HiTrack Configuration Information.  Verify
that the information is correct.
This section gathers logs of the "Connection/Data Gathering" attempt from
the Graph-Track side.
* Start up Graph-Track (it has to be running minimum of 3 time intervals
and collecting data that shows the problem). In the case of a "Connection
failure" problem, just make the attempt.
* Perform a Graph-Track system snapshot while connected to any / all subsystems
while running GT Client.
SNAPSHOT
a) From the GT Client GUI:
- Select the Tools dropdown menu
- From the upper task bar and select Technical Services.
- From that select System Snapshot.
When it finishes, Graph-Track will display a system popup message indicating
completion of the snapshot.
b) Start the Graph-Track Administrator from the Graph-Track program group.
c) In the Graph-Track Administrator:
- Select the Maintenance tab
- And in the center of the window locate the "Archive Files" activity group.
- Choose only the pre-selected entries
- At the bottom of this group, select the "Archive Now" button.
d) All relevant information will be compiled into a single archive ZIP file
posted to the c:\Temp subdirectory, under the name of GTR6Archive.zip for
Graph-Track Version 6 or gtR5ARCHIVE.zip for Graph-Track Version 5.10.
* At the SVP, for any subsystem defined and involved in the problem diagnosis, 
gather the files gt.log & hitrack.log from C:\HDS directory on the SVP.  Also
search for and send the grphtrk5.ini.
Since Graph-Track communicates with Hi-track on the SVP, these files provide the
view from the Hi-Track side of the connection.

Product
Sun StorageTek 9900 Graph-Track Software
Sun StorageTek 9900 Graph-Track
Sun StorageTek 9980 System
Sun StorageTek 9970 System
Sun StorageTek 9960 System
Sun StorageTek 9910

Internal Comments
Reference HDS Knowledge base doc: HDS10345

HDS, software, debug, data-collection, data, diagnostic, diagnosis, se9900, se99xx, Graph-Track, Graphtrack
Previously Published As
71931

Change History
Date: 2006-11-07
User Name: 90779
Action: Update Canceled
Comment: *** Restored Published Content *** nothing changed
Version: 0
Date: 2006-05-03
User Name: 90779
Action: Update Started
Comment: Update
Version: 0
Date: 2003-10-29
User Name: 20632
Action: Update Canceled
Comment: *** Restored Published Content *** Intersect w/ HDS reprinting rules.
Version: 0
Product_uuid
1b964e2c-21a3-11d6-91f2-ea21581f16eb|Storage Software
064d7ebe-e4d1-11d9-89e6-080020a9ed93|Sun StorageTek 9900 Graph-Track Software
fe6e6a33-c977-47ce-bfd8-dd7c6da0559a|Sun StorageTek 9900 Graph-Track
c2428fbe-8ab7-41d0-8b6e-ab489823c9d4|Sun StorageTek 9980 System
4ea4b951-9fc9-4f1f-b64e-69572a400fb4|Sun StorageTek 9970 System
2a94fb3c-0a18-11d6-90a8-c9c08656284f|Sun StorageTek 9960 System
2a918ae2-0a18-11d6-834a-c679537eebe7|Sun StorageTek 9910

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