![]() | Sun System Handbook - ISO 4.1 October 2012 Internal/Partner Edition | ||
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Solution Type Troubleshooting Sure Solution 1005508.1 : Analyzing Internal LSI RAID Disk Failures
PreviouslyPublishedAs 207637 Applies to:Sun Fire V40z Server - Version Not Applicable to Not Applicable [Release N/A]Sun Fire X4100 M2 Server - Version Not Applicable to Not Applicable [Release N/A] Sun Fire X4100 Server - Version Not Applicable to Not Applicable [Release N/A] Sun Fire X2100 M2 Server - Version Not Applicable to Not Applicable [Release N/A] Sun Fire X4170 Server - Version Not Applicable to Not Applicable [Release N/A] All Platforms PurposeTo discuss this information further with Oracle experts and industry peers, we encourage you to review, join or start a discussion in the My Oracle Support Community - Sun x86 Systems
Purpose/Scope:This document attempts to address failures of internal LSI MPT RAID disks under the Solaris, Red Hat, SuSE/Novell and Windows operating systems. Symptoms:
Troubleshooting StepsSteps to Follow:Please validate that each troubleshooting step below is true for your environment. The steps will provide instructions or a link to a Step 1. Verify a supported platform disk and part number:The following link references a support document that assists in the identification of a disk part number. In addition, the document provides the public web location of the Oracle Sun System Handbook to confirm the disk in question is a supported disk for your platform: 1010055.1 Identifying Oracle Supported Platform Disks Disks that are not listed in a platforms documentation and deemed unsupported. This is because they have not been tested and therefore have unknown properties and as such may produce unknown errors. Step 2. Verify disk is or is not a member of a RAID array:
The following links reference support documents that assist in identifying if your Solaris, Linux or Windows operating environments are installed as part of a RAID array or not. The Windows instructions are in line: Solaris: 1017961.1 How to Identify if a Solaris[TM] Operating Environment is Installed on a Hardware RAID Controller Linux: 1013003.1 How to Identify if a Linux Operating Environment is Installed on a Hardware RAID Controller Windows: Click on the following: Right Click on "My Computer" and select "Properties" Select the "Hardware" tab from the window that appears Click on "Device Manager" Click on "Disk Drives". Installed disk(s) are listed If the drive(s) listed are display with the disk name LSI then your platforms drives are under the control of an LSI RAID device. Troubleshooting steps differ for platforms that are installed under the control or a RAID management device. This is because disks under RAID control are hidden from the operating environment and are referenced as a pseudo or meta-device. Step 3. Verify RAID status:
We must now identify which disk has failed if the fault is a persistent fault. 1013107.1 How to Identify BIOS and Solaris Hardware RAID Status Linux and Windows platforms will need to check RAID status from within BIOS using the above document, unless they install additional monitoring software from the distributed Tools and Drivers CD-ROM. If this package is unavailable to the user via CD-ROM, then it can be downloaded from Oracle Support Step 4. Verify disk is online has has not been going offline and no physical disk hardware problem:
If the disk fault is not persistent and the RAID controller does not report a "Degraded" RAID, we must now attempt to identify intermittent failures. Solaris: 1005530.1 How to Check for Solaris[TM] x64 Disk Errors and Online/Offline Status Linux: 1002936.1 How to Check for Linux Platform Disk Errors and Online/Offline Status Windows: 1011590.1 How to check for Windows platform disk errors and online/offline status Disks that are not directly attached to the platform (for example, those installed in an external storage array), are not discussed in this document. Step 5. Verify disk firmware revision and known applicable issues:
The following link references a support document that assists in identifying the disk model number and firmware revision to check for known issues and if applicable patch updates: 1008396.1 How to Identify Optical and Hard Disk Firmware Revisions for Checking of Known Issues Patches and firmware updates are often available for disks under multiple operating systems. Step 6. Run information gathering programs and raise an Oracle service request:
The following links reference support documents that assist in the gathering of information from your Solaris, Red Hat, Novell/SuSE and Windows platforms using their own information gathering tools. Solaris: 1312847.1 How to Run Sun[TM] Explorer and Forward the Data to an Oracle Engineer Novell/SuSE Enterprise Linux: 1010057.1 How to gather information on SuSE Linux Enterprise Systems Red Hat Enterprise Linux: 1010058.1 How to Gather Information on Red Hat Enterprise Linux Systems Windows msinfo32: Click on Start and select Run Type "msinfo32" in the text box that appears Select the File menu and then select Export Provide a file name and send this file to Oracle Support This is necessary if the resolution steps above did not resolve your issue and Oracle needs to be engaged to continue diagnosis for you. Information gathering programs gather operating system parameters and configuration information from your platform. At this point, if you have validated that each troubleshooting step above is true for your environment, and the issue still exists, further troubleshooting is required. For additional support contact Oracle Support. Previously Published As 91626 References<NOTE:1002936.1> - How to Check for Linux Platform Disk Errors and Online/Offline Status<NOTE:1005530.1> - How to Check for Solaris[TM] X86 / X64 Disk Errors and Online/Offline Status <NOTE:1008396.1> - How to Identify Optical and Hard Disk Firmware Revisions for Checking of Known Issues <NOTE:1010055.1> - Identifying Oracle Supported Platform Disks <NOTE:1010057.1> - How to gather information on SuSE Linux Enterprise Systems <NOTE:1011590.1> - How to check for Windows platform disk errors and online/offline status <NOTE:1013003.1> - How to Identify if a Linux Operating Environment is Installed on a Hardware RAID Controller <NOTE:1013107.1> - How to Identify BIOS and Solaris[TM] Hardware RAID Status <NOTE:1017961.1> - How to Identify if a Solaris[TM] Operating Environment is Installed on a Hardware RAID Controller @<NOTE:1018748.1> - How to Run Oracle Explorer and Forward the Data to an Oracle Service Engineer Attachments This solution has no attachment |
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