Troubleshooting Sun Fire[TM] V1280/E2900 and Netra[TM] 1280/1290 Server Firmware upgrade fails when using lom -G

Asset ID:	1-75-1005458.1
Update Date:	2011-12-13
Keywords:

Solution Type Troubleshooting Sure

Solution 1005458.1 : Troubleshooting Sun Fire[TM] V1280/E2900 and Netra[TM] 1280/1290 Server Firmware upgrade fails when using lom -G

Applies to:

Sun Netra 1280 Server
Sun Netra 1290 Server
Sun Fire V1280 Server
Sun Fire E2900 Server
All Platforms

Purpose

This article addresses and attempts to troubleshoot upgrade failures of Sun Fire[TM] V1280/E2900 and Netra[TM] 1280/1290 Server Firmware, when using lom -G.

Last Review Date

May 13, 2012

Instructions for the Reader

A Troubleshooting Guide is provided to assist in debugging a specific issue. When possible, diagnostic tools are included in the document to assist in troubleshooting.

Troubleshooting Details

Symptoms

The System Controller (SC) may have reset, and is now unresponsive
The Solaris[TM] command lom -G gives an error, or does not complete
The installation or upgrade may seem to be corrupt, faulty, bad
The system may hang, pause, become unresponsive, or similar behavior during the upgrade process.

System Type and Configuration

Sun Fire[TM] v1280
Sun Fire[TM] E2900
Netra[TM] 1280
Netra[TM] 1290

Assumptions

The System Controller (SC) is up and the domain is up and running.

Steps to Follow
Please validate that each troubleshooting step below is true for your environment. Each step will provide instructions or a link to a document for validating the step and taking corrective action as necessary. The steps are ordered in the most appropriate sequence to isolate the issue and identify the proper resolution. Please do not skip a step.

1. Verify the error message is not Programming LOM Failed with Error: Resource Temporarily Unavailable

This issue is resolved by resetting the SC and reissuing the lom -G command.
See Document: 1010536.1 Sun Fire[TM] V1280/E2900 and Netra[TM] 1280 Servers: Programming LOM Failed with Error: Resource Temporarily Unavailable

2. Verify the system controller is not hung.

To verify SC status, reference the Sun Fire Midrange Systems Platform Administration Manual
Reference Document: 1003661.1 How to recover when a Sun Fire[TM]E2900, V1280 or Netra[TM] 1280 has an incompatible RTOS and ScApp

3. Verify user is logged onto the system containing the firmware patch as root.

For navigation between shells, reference the Sun Fire Midrange Systems Platform Administration Manual

4. Verify the system has lom packages installed

Use the pkginfo command to confirm that SUNWlom installed, for example:

#pkginfo |grep lom
system      SUNWlomm                         LOMlite manual pages
system      SUNWlomr                         LOMlite driver (root)
system      SUNWlomu                         LOMlite Utilities (usr)

Reference Document: 1004868.1 SunFire[TM] V1280/E2900 and Netra[TM] 1280: Lights Out Management (LOM) packages are missing

5. Verify that the downloaded firmware patch is not corrupt.

Reference the firmware patch matrix document Document: 1010756.1 Sun Fire[TM] Mid-Range Servers ScApp Features and Requirements Matrix

6. Verify that the files have the appropriate permissions set:

This is an example of a system with the proper permissions set.

#ls -l /
total 21354
-rwxr-xr-x   1 root     root       45704 Nov  3 05:28 Install.info
-r--r--r--   1 root     root       14684 Nov  2 11:47 LEGAL_LICENSE.TXT
-rw-r--r--   1 root     root       13773 Nov  8 14:40 README.114527-04
-rwxr-xr-x   1 root     root        2055 Oct 21 07:38 copyright
-rwxr-xr-x   1 root     root     1115699 Oct 21 07:29 lw8cpu.flash
-rwxr-xr-x   1 root     root      421307 Oct 21 07:38 lw8pci.flash
-rwxr-xr-x   1 root     root         284 Nov  7 09:53 patchinfo
-rwxr-xr-x   1 root     root       12895 Sep 26 16:37 readme_520_doc.css
-rwxr-xr-x   1 root     root        1490 Sep 26 16:37 readme_520_doc.html
-rwxr-xr-x   1 root     root     1148406 Oct 21 07:25 sgcpu.flash
-rwxr-xr-x   1 root     root      469579 Oct 21 07:34 sgiowci.flash
-rwxr-xr-x   1 root     root      355252 Oct 21 07:34 sgpci.flash
-rwxr-xr-x   1 root     root      695496 Sep 26 08:53 sgrtos.flash
-rwxr-xr-x   1 root     root     6541898 Oct 21 07:38 sgsc.flash

7. While capturing script data, confirm that another attempt to upgrade the firmware with lom -G by using the absolute path has failed.

Reference Document: 1003856.1 Sun Fire[TM] 1280/2900 server: How to flash firmware with lom -G

Reference Document: 1004222.1 How to setup console logging and obtain diagnostic data from different types of SPARC(R) and X64 servers

8. At this point, if you have validated that each troubleshooting step above is true for your environment, and the issue still exists, further troubleshooting is required. Verify scripted output is available and collaborate with next level of support.

To discuss this information further with Oracle experts and industry peers, we encourage you to review, join or start a discussion in an appropriate
My Oracle Support Community - Oracle Sun Technologies Community.

Product
Netra 1280 Server
Sun Netra 1290 Server
Sun Fire V1280 Server
Sun Fire E2900 Server

lom -G, firmware, upgrade, normalized

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