![]() | Sun System Handbook - ISO 4.1 October 2012 Internal/Partner Edition | ||
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Solution Type Troubleshooting Sure Solution 1002937.1 : Analyzing "System not contactable" on a Sun Fire(TM) X2100 M2/X2200 M2 System
PreviouslyPublishedAs 204040 Applies to:Sun Fire X2200 M2 Server - Version Not Applicable to Not Applicable [Release N/A]Sun Fire X2100 M2 Server - Version Not Applicable to Not Applicable [Release N/A] All Platforms PurposeThis document addresses problems whilst trying to connect to the above servers, both via the ILOM and by telnet/ssh/rsh into the system via ethernet. Since all the above systems use the ILOM interface, troubleshooting connectivity problems is very similar. Any exceptions will be clearly outlined in the body of the text. Troubleshooting StepsSteps to Follow:Please validate that each troubleshooting step below is true for your environment. The steps will provide instructions or a link to a document, for validating the step and taking corrective action as necessary. The steps are ordered in the most appropriate sequence to isolate the issue and identify the proper resolution. Please do not skip a step. Available DocumentationLatest documentation on the Sun Fire X2100 M2/X2200 M2 servers can be found at the following locations: This troubleshooting guide makes reference to several of the documents at these locations. Step 1. Verify system powerThis is maybe an obvious step, and very easy to do if you are stood next to the platform - not as easy if the platform is remote. The Documentation in the following links provides details what things should be checked and how to do so using the different platform management tools.
If after you have checked for power and find that the system is powered off refer to the following Document, which explains how and what to check if your system is found to be powered off or will not power-on when checked.
When the system is still powered off or you find any indicator for issues which causes the system to be powered of, please log the data as described in the document above and proceed with step 6 in this document to contact Oracle Support. If you checked and the system has Power, please go to the next step. Step 2. Verify SP connectivityBe clear about how you are trying to contact your server. If you are trying to connect via the service processor, refer to the Embedded Lights Out Manager (ELOM) Administration Guide for the Sun Fire X2100 M2 and Sun Fire X2200 M2 Servers at Sun Fire X2200 M2 Server Documentation If you are trying to contact the server via the platform network, go to step 4 NOTE: If after checking your SP connectivity you still have a problem, contact Oracle Support. as outlined in step 4 below Step 3. Check for any errors on the systemCheck out the logs as outlined in the ELOM guide above. Any abnormal conditions, raise a a service request as outlined in Step 6. Step 4. Verify network connectivityThe commands to follow to check your network are outlined in the following document: <Document: 1005533.1> "How to verify network connectivity on an x64 platform" Step 5. Check your platform has not hungIf all the above check out, your platform may be hung (although if you can run the commands in Step 4, you can't be hung...) Here are some documents which will be helpful if you are still unsure about whether you have hung:
Step 6. Raise a service requestAt this point, if you have validated that each troubleshooting step above is true for your environment, and the issue still exists, further troubleshooting is required. For additional support contact Oracle Support. NOTE: Since you can't contact your server, the amount of data you can gather is limited. For example, if you are running Solaris, you will not be able to complete an Explorer data capture. However, in the event you can get the data (maybe you have problems contacting on one ethernet port only), the link below will show you how. The following link references support documents assists in the gathering of information from your platform:
References<NOTE:1010057.1> - How to gather information on SuSE Linux Enterprise Systems<NOTE:1010058.1> - How to Gather Information on Red Hat Enterprise Linux Systems <NOTE:1011585.1> - How to check if the platform is system powered on, on Sun Fire[TM] X2100 M2/X2200 M2 Servers <NOTE:1005533.1> - How to verify network connectivity on an X64 platform <NOTE:1007053.1> - Analyzing "System hangs" on an x64 Linux System <NOTE:1008401.1> - How to handle "System hangs" on an x64 Solaris Installation <NOTE:1012992.1> - How to check why the system is powered off, on Sun Fire[TM] X2100 M2/X2200 M2 Servers <NOTE:1017776.1> - Handling Microsoft Windows Hangs on an X64 Sun[TM] Microsystems systems. <NOTE:1312847.1> - Oracle Explorer Data Collector - Product Information Center Attachments This solution has no attachment |
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