Sun SPARC Enterprise M4000 Server
 
Sun SPARC Enterprise M9000-32 Server
 
Sun SPARC Enterprise M9000-64 Server
 
Sun SPARC Enterprise M5000 Server
 
Sun SPARC Enterprise M8000 Server
 
Sun SPARC Enterprise M3000 Server
 

PLA-Support>Sun Systems>SPARC>Enterprise>SN-SPARC: Mx000
 

In this Document

Goal

Fix

Applies to:

Goal

 Summary: Customer is remote to system and cannot access the XSCF (System Controller), for some reason. In order to log a case they need to provide the Serial #. 

Fix

Solution:
If the customer's Solaris domain is up and running, they can poll Solaris in various manners.
Please see the examples below taken from an Oracle Explorer utility.
In the examples, we already know the serial number, these examples show what commands
could be used to retrieve the serial number. In these examples a portion of the serial has been masked.

M9000/M8000

grep AKD1134XXX *

chassis_serial.out:AKD1134XXX

eeprom.out:." ChassisSerialNumber AKD1134XXX " cr

env.out:EXP_SERIAL_847c7878=AKD1134XXX

prtconf-vp.out: chassis-sn: 'AKD1134XXX'

prtpicl-v.out: :chassis-sn AKD1134XXX

M5000/M4000

grep BDF1219XXX *

chassis_serial.out:BDF1219XXX

eeprom.out:oem-banner=BDF1219XXX

eeprom.out:." ChassisSerialNumber BDF1219XXX " cr

env.out:EXP_SERIAL_85e67580=BDF1219XXX

prtconf-vp.out: chassis-sn: 'BDF1219XXX'

prtconf-vp.out: oem-banner: 'BDF1219XXX'

M3000

details of prtpicl -v

/ (picl, 1ba00000001)
.
.
.
:model IKKAKU
:reset-reason S-POR
:banner-name Sun SPARC Enterprise M3000 Server
:stick-frequency 0x989680
:clock-frequency 0x3f6b5a00
:floating-boards
:chassis-sn PX6092XXXX  <====

NOTE: If the XSCF is UP, and they can log into it, they can also retrieve this from the
showhardconf.
XSCF>showhardconf

SPARC Enterprise M5000;
+ Serial:BDF1219XXX; Operator_Panel_Switch:Locked;
.
.
.

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