| Asset ID: |
1-71-1448807.1 |
| Update Date: | 2012-05-31 |
| Keywords: | |
Solution Type
Technical Instruction Sure
Solution
1448807.1
:
OPN Field Delivery Part Request Canned Action Plan:ATR:1448807.1:2
| Related Items |
- Sun Fire V240 Server
- Sun Fire V440 Server
- Sun SPARC Enterprise M4000 Server
- Sun Fire T2000 Server
|
| Related Categories |
- PLA-Support>Sun Systems>Sun_Other>Sun Collections>SN-OTH: SPARC-CAP VCAP
|
In this Document
Oracle Confidential (PARTNER). Do not distribute to customers.
Reason: Generic CAP for Oracle Partner Network Field Delivery Engineers
Applies to:
Sun Fire T2000 Server - Version All Versions to All Versions [Release All Releases]
Sun Fire V240 Server - Version All Versions to All Versions [Release All Releases]
Sun Fire V440 Server - Version All Versions to All Versions [Release All Releases]
Sun SPARC Enterprise M4000 Server - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.
Goal
OPN Field Delivery Part Request Canned Action Plan
NOTE: This document applies to all Sun Systems, not just those listed in the Products section of this article.
Fix
DISPATCH INSTRUCTIONS:
- WHAT SKILLS DOES THE FIELD ENGINEER/ADMINISTRATOR NEED:
Nothing beyond product training to be qualified as an Oracle Service Delivery Partner is required.
TIME ESTIMATE: 120 minutes
May be up to 120 mins maximum.
TASK COMPLEXITY: 2
Dependent upon the exact component to be replaced.
FIELD ENGINEER/ADMINISTRATOR INSTRUCTIONS:
- PROBLEM OVERVIEW: Component failure
- WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY?:
A data backup is not a prerequisite but is a wise precaution. The customer should conduct an orderly software system shutdown.
- WHAT ACTION DOES THE FIELD ENGINEER/ADMINISTRATOR NEED TO TAKE:
The replacement procedure for the component is located in the Server Service Manual associated with the type of server that has failed. Search for your product-specific Service Manual documentation link at http://docs.oracle.com/. The following links are provided as a convenience:
* SPARC Enterprise Servers: http://www.oracle.com/technetwork/documentation/oracle-sparc-ent-servers-189996.html
* x86 Servers: http://www.oracle.com/technetwork/documentation/oracle-x86-servers-190077.html
* Blade Systems: http://www.oracle.com/technetwork/documentation/oracle-blade-sys-190001.html
* NEBS-certified Systems: http://www.oracle.com/technetwork/documentation/oracle-nebs-cert-sys-190008.html
* Tape Storage: http://www.oracle.com/technetwork/documentation/tape-storage-curr-187744.html
* Disk and Unified Storage: http://www.oracle.com/technetwork/documentation/oracle-unified-ss-193371.html
OBTAIN CUSTOMER ACCEPTANCE:
- WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE:
Customer restarts software applications per applicable administration guides to resume system operation.
PARTS NOTE: N/A
REFERENCE INFORMATION:
Search for your product-specific Service Manual documentation link at http://docs.oracle.com/. The following links are provided as a convenience:
* SPARC Enterprise Servers: http://www.oracle.com/technetwork/documentation/oracle-sparc-ent-servers-189996.html
* x86 Servers: http://www.oracle.com/technetwork/documentation/oracle-x86-servers-190077.html
* Blade Systems: http://www.oracle.com/technetwork/documentation/oracle-blade-sys-190001.html
* NEBS-certified Systems: http://www.oracle.com/technetwork/documentation/oracle-nebs-cert-sys-190008.html
* Tape Storage: http://www.oracle.com/technetwork/documentation/tape-storage-curr-187744.html
* Disk and Unified Storage: http://www.oracle.com/technetwork/documentation/oracle-unified-ss-193371.html
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