How to Reboot the Service Processor (SP) on x86 Platforms.

Asset ID:	1-71-1448038.1
Update Date:	2012-05-09
Keywords:

Solution Type Technical Instruction Sure

Solution 1448038.1 : How to Reboot the Service Processor (SP) on x86 Platforms.

Related Items


Sun Blade X6450 Server Module
 Sun Fire X4150 Server
 Sun Fire X4540 Server
 Sun Netra X4200 M2 Server
 Sun Blade X6240 Server Module
 Sun Fire X4440 Server
 Sun Fire X4200 Server
 Sun Blade X6220 Server Module
 Sun Netra X4270 Server
 Sun Netra X4450 Server
 Sun Fire X4250 Server
 Sun Fire X4275 Server
 Sun Fire X4240 Server
 Sun Netra X6270 M2 Server Module
 Sun Blade X6440 Server Module
 Sun Blade X6270 Server Module
 Sun Fire X4600 M2 Server
 Sun Fire X4200 M2 Server
 Sun Fire X4470 Server
 Sun Server X2-8
 Sun Fire X2270 Server
 Sun Fire X4140 Server
 Sun Blade X6275 M2 Server Module
 Sun Blade X6250 Server Module
 Sun Fire X2250 Server
 Sun Blade X6275 Server Module
 Sun Fire X4100 M2 Server
 Sun Fire X4270 M2 Server
 Sun Fire X4170 Server
 Sun Fire X4600 Server
 Sun Fire X2270 M2 Server
 Sun Blade X6270 M2 Server Module
 Sun Netra X4250 Server
 Sun Fire X4640 Server
 Sun Fire X4270 Server
 Sun Blade X6420 Server Module
 Sun Fire X4100 Server
 Sun Fire X4500 Server
 Sun Fire X4170 M2 Server
 Sun Fire X4800 Server
 Sun Server X2-4
 Sun Fire X4450 Server

Related Categories


PLA-Support>Sun Systems>x64>Server>SN-x64: MISC-SERVER
 .Old GCS Categories>Sun Microsystems>Servers>x64 Servers

In this Document

Goal

Fix

Applies to:

Sun Blade X6220 Server Module - Version Not Applicable and later
Sun Blade X6250 Server Module - Version Not Applicable and later
Sun Fire X4800 M2 - Version Not Applicable and later
Sun Blade X6270 M2 Server Module - Version Not Applicable and later
Sun Fire X4170 M2 Server - Version Not Applicable and later
Information in this document applies to any platform.

Goal

To discuss this information further with Oracle experts and industry peers, we encourage you to review, join or start a discussion in the My Oracle Support Community - Sun x86 Systems

If the Service Processor (SP) on an x86 platform appears hung, is non-responsive, is giving unexpected results and/or is no longer functional over time, what steps need to be taken to resolve the issue?

Fix

The Service Processor (SP) runs it's own dedicated operating system.
Rebooting the SP will usually clear the issue.

Perform one of the following steps:

#1 From the Service Processor WebGUI:

Go to the 'Maintenance' tab
Go to the 'Reset SP' tab

GUI Interface

#2 SP CLI via "root" account:

-> reset /SP

Are you sure you want to reset /SP (y/n)?

#3 ipmitool from remote host:

% ipmitool -U root -H xxx.xxx.xxx.xxx bmc reset cold

Sent cold reset command to MC

#4 ipmitool from the root account on the local host:

% ipmitool bmc reset cold

bmc_send_cmd: Permission denied   <-- Must be root

% su root

Password:

# ipmitool bmc reset cold

Sent cold reset command to MC

#5 Forced cold boot:

Stop the operating system.
Power system off and remove all power cords for a ~10 seconds.
In the case of blades, stop the operating system and remove the blade from the chassis.

If an FE is already onsite, they have two additional options.

#6 SP CLI via the "sunservice" account on ILOM 2.x:

[(flash)root@SP_hostname:~]# reboot

#7 SP CLI via the "sunservice" account on ILOM 3.x:

An escalation mode password will be required.

[(flash)root@SP_hostname:~]# reboot

You can safely reboot the SP while the host operating system is running.

If the SP is completely hung, the only option may be #5 'Forced cold boot' which will required the operating system on the host to be shut down.

You should also check to see that your SP has the latest firmware.
See "Firmware Downloads and Release History for Sun/Oracle Systems"

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