Pillar Axiom: How to use Guided Maintenance in R5 and How to identify a FRU

Asset ID:	1-71-1447965.1
Update Date:	2012-05-17
Keywords:

Solution Type Technical Instruction Sure

Solution 1447965.1 : Pillar Axiom: How to use Guided Maintenance in R5 and How to identify a FRU

Applies to:

Pillar Axiom 500 Storage System - Version Not Applicable and later
Pillar Axiom 600 Storage System - Version Not Applicable and later
Information in this document applies to any platform.

Goal

This guide addresses service technicians, field engineers, and others who maintain, troubleshoot, and replace system components and field replaceable units (FRUs) in a Pillar Axiom Storage System operating on R5 Software.

Fix

About Pillar Axiom Storage Services Manager

The Pillar Axiom Storage Services Manager eliminates the complexity of provisioning tiered storage. For example, the graphical user interface (GUI) allows you to select the appropriate application profile to provision and tune the storage easily. You can access the Pillar Axiom Storage Services Manager through its GUI.

Using the storage attributes you provide through the GUI, the Pillar Axiom Storage Services Manager implements predictive application performance characteristics before it physically provisions the storage. This feature puts you in control of resource allocation. The Pilot policy controller is the management interface for the Pillar Axiom system. The simple, graphical management console and the Pillar Axiom software implemented in the Pillar Axiom system enables policy-based provisioning with the following characteristics:

Dynamic performance prioritization
Fault management
Guided Maintenance

The storage management user interface is intuitive and allows you to deploy, provision, manage, and maintain a Pillar Axiom system easily without special training.

Accessing Pillar Axiom 500 & 600 Applications on R5 Software

You can download the graphical user interface (GUI) for the Pillar Axiom Storage Services Manager and various utility software and access some limited information about the operation of the Pillar Axiom system. You can access these objects from the web client that is available on the Pilot policy controller. A username and password are not necessary to access the Pillar Axiom system web pages.The following table summarizes the type of content that is available from the management controller web pages.

Note: The web page configuration provided by the web server on the Pilot is simple HTML. As such, content can be downloaded to a mobile device. For example, you can check at any time for system alerts and the system status on a mobile device wherever you are.

The Pillar Axiom Storage Services Manager GUI is supported on the following
platforms:

Windows

Windows XP
Windows Vista
Windows 7
Windows Server 2003
Windows Server 2008

Linux

Fedora Core
Ubuntu
Oracle Enterprise Linux 5.x
Oracle Enterprise Linux 6.x
Red Hat Enterprise Linux 5

Solaris

Solaris 10 SPARC
Solaris 10 x86, 64-bit

Linux and Windows platforms require Java version 1.6.0 or higher. MacIntosh platforms require Java version 1.6.0_24.

Note: For Windows, the MSI installer does not require that Java be installed.

Download the GUI Application

The software for the Pillar Axiom 500 & 600 graphical user interface (GUI) is available on the Pilot management controller, which is accessed from a web browser.

Start a web browser from your workstation.
In the address field, specify your Pillar Axiom system.
Valid address options:
- IP address of the Pilot management controller
- Name of the Pillar Axiom system if DNS name resolution is available
Click Management Software.
Select a link for the software you want to download.
Save the file to your client workstation.

Install the GUI Application with Windows Installer

After you download the Windows installer for the Pillar Axiom Storage Services Manager graphical user interface (GUI), you need to install the files onto the workstation. Run the Microsoft Windows installation package to install the product on the workstation.

Note: Verify that you are allowed to run an automatic installation.

Locate the client software file on the workstation. For an automatic installation, the file extension is .msi.
Double‑click the file to begin the installation.
Follow the instructions for the installation.

Result:

When the installation is complete, the following objects are created:

Pillar Axiom Storage Manager - A shortcut on the Windows desktop to run the Pillar Axiom Storage Services Manager.

c:\Program Files\Oracle Corporation - A directory to store all the files necessary to run the Pillar Axiom Storage Services Manager or the Pillar Axiom MaxMan application.

Accessing the Pillar Axiom System

After you have installed the Pillar Axiom Storage Services Manager software package on a client workstation, you can run the application to access a Pillar Axiom system.

The first time that you use the Primary administrator account to log in to the graphical user interface (GUI), use the following default values:

To login to the GUI application, use one of the following options:

For a newly installed Pillar Axiom system in which the Pilot IP address has not been changed, use an address of 10.0.0.2, which was set at the factory.Typically, this address is what you also used to download the GUI application.
If the Pilot IP address has been changed to a customer-specific address, use that address.

Alternatively, if you configured the IP address to a DNS host name, you can use that host name to log into the Pillar Axiom system.

If you forget the Primary system administrator password, you can reset it in these
ways:

Tip: If you forget the Primary system administrator password, you can reset it using either of these two methods:

Use a Type 1 Administrator account, if one exists, to reset the password. A support administrator cannot reset the Primary system administrator password.
Contact the Oracle Pillar Customer Support for the encrypted file (for resetting the password). The Oracle Pillar Customer Support will send you the encrypted file and give you instructions on how to install the file.

After logging in to the Pillar Axiom system, you can perform administrator tasks. At any given time, the following number of administrator sessions can be active:

5 active sessions for each administrator account
25 total at any given time

Note: The default time-out period is 20 minutes. When a session is inactive for more than the time-out period, the system terminates that session.

Log In to the GUI

Using the Pillar Axiom Storage Services Manager graphical user interface (GUI), you can access the Pillar Axiom 600 system to perform administrative tasks such as provisioning and tuning your storage.

Prerequisites:

The Pillar Axiom Storage Services Manager software package has been installed on your client workstation.

Launch the Pillar Axiom Storage Services Manager application. For the Windows executable, double-click C:\Program Files\Oracle Corporation\Pillar Axiom Storage Services Manager.exe
The login screen appears

For Axiom name, specify the Pillar Axiom system to which you want to connect.
Valid address options:
- IP address of the Pilot management controller
- Name of the Pillar Axiom system if DNS name resolution is available
For Login name, enter your login name.
For Password, enter your password.
Click Login.

Result:
The GUI opens to the Asset Information overview page, or the last page you visited when you last logged off.

In addition to context-sensitive help, the Pillar Axiom Storage Services Manager GUI makes readily available certain vital information about the operation of the Pillar Axiom system. This information is displayed in the status bar at the bottom of each overview window.

Display Hardware Component Status

At any time, you can review the status of the Pillar Axiom hardware components and their field replaceable units (FRUs).

1 From the Monitor tab, click Hardware.
2 Click the component type for which you want to display the statuses of the individual FRUs.

Available component types:

Pilot
Slammers
Bricks
UPS

The corresponding hardware overview page displays some basic information about the components and the status of their FRUs.

Display Additional Details for the FRUs

At any time, you can review the full details of the field replaceable units (FRUs) contained within a Brick or Slammer.

1 From the Monitor tab, click Hardware.
2 Click the component type for which you want to view FRU details.

Available component types with FRUs:
Slammers
Bricks

3 Select the specific hardware component for which you want to view FRU details.
4 For that component, choose Actions > View Details.
5 In the View dialog, click the Components and I/O Ports tabs to review the details of the hardware FRUs.

Different details appear depending on the component type and specific FRU that you selected.

About Hardware Replacement

Your Support Services contract provides guidelines to replace a hardware field replaceable unit (FRU) in your Pillar Axiom system. Based on the terms of your contract, you can:

Replace the FRU yourself.
Place a service request so that a Service Technician comes to your site to replace the FRU.

Important! Replacement of most FRUs requires Guided Maintenance to perform the following actions:

Prepare the system for the FRU replacement.
Integrate the new FRU into the system.

Consult the Pillar Axiom Service Guide for details. We recommend that you check the power supplies annually for accumulated dust. If needed, vacuum the power supplies, even if no component replacement or repair is required. This type of maintenance does not require Guided Maintenance.

Identify the Hardware Component

Sometimes you might want to locate a specific Slammer or Brick in the Pillar Axiom system. For example, when replacing a field replaceable unit in a particular Slammer, it would be useful to be able to identify the target Slammer.

The Guided Maintenance feature identifies hardware components by blinking the light-emitting diodes (LEDs) on the front and back of the Slammers and Bricks. To locate a particular Slammer or Brick, you can request that the system blink the LEDs on the target hardware or blink the LEDs on all hardware except for the target.

Note: For more information on identifying hardware components, refer to the Pillar Axiom Service Guide.

1 From the Monitor tab, click Hardware.
2 Click the link in the left navigation pane for the type of component to identify.

Available component types that can be identified:

Slammers

Bricks

3 In the content pane, select the specific component that you want to identify.
4 Choose Actions > Identify.
5 In the Identify dialog, follow the instructions to identify the hardware component.

Options:
Identify Blinks the LEDs on the front and back of the target Slammer or Brick.
Reverse Identify Blinks the LEDs on all Slammers and Bricks except those on the target component.

6 Click Finish.

Replace a FRU

To maintain or restore reliability to a Pillar Axiom system, you sometimes need to replace a field replaceable unit (FRU). Oracle supports only Oracle-supplied parts on a Pillar Axiom system.

CAUTION!: Hardware that does not conform to Pillar Axiom specifications or is not a Pillar-supplied part voids the warranty and may compromise data integrity. For Pillar Axiom hardware specifications, refer to the Pillar Axiom 500 & 600 Service Guide for your system.

1 From the Monitor tab, click Hardware.
2 Click the link in the left navigation pane for the chassis type that contains the FRU to be replaced.

Available chassis types:

Slammers

Bricks

3 In the content pane, click the Slammer or Brick that contains the FRU you want to replace.
4 Choose Actions > View Details.
5 On the Components tab in the View dialog, select the FRU that you want to replace and click Replace Component.

Note: Although the chassis is listed as a replaceable unit, Oracle does not currently support chassis replacement.

6 Follow the instructions provided by the Guided Maintenance wizard to repair the hardware component.
7 When you have completed the FRU replacement, click Finish.

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