Pillar Axiom: How to run ClearFailureHistory on R3 and R4

Asset ID:	1-71-1443820.1
Update Date:	2012-06-19
Keywords:

Solution Type Technical Instruction Sure

Solution 1443820.1 : Pillar Axiom: How to run ClearFailureHistory on R3 and R4

Applies to:

Pillar Axiom 600 Storage System - Version Not Applicable to Not Applicable [Release N/A]
Pillar Axiom 500 Storage System - Version Not Applicable to Not Applicable [Release N/A]
Pillar Axiom 300 Storage System - Version Not Applicable to Not Applicable [Release N/A]
Information in this document applies to any platform.
For systems running R3 or R4

Goal

To Recover a Disabled Slammer Control Unit

Fix

1. Clear failure count:
- Download the file ClearFailureHist.exe (Provided by Support) to a 32 bit Windows client.
- Run ClearFailureHist.exe script from a Windows command prompt.
- When prompted for an IP address enter the shared pilot IP (GUI IP).

-Run CLI command ReenableAllSlammers

2. Cold boot the impacted slammer control unit:
- Remove the two power cords from the impacted control unit (1 power cord if the Axiom is an AX300 model), wait 10 seconds, re-insert.
- Wait patiently as it may take 5-20 minutes to come back up.

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