Pillar Axiom 600 Storage System
 
Pillar Axiom 500 Storage System
 

PLA-Support>Sun Systems>DISK>Pillar Axiom>SN-DK: Ax600
 

In this Document

Goal

Fix

Updating from R5.x.x to R5.x.x

Pre-Requisites/Planning for Upgrade

Updating a New Version of the software

Created from <SR 3-5469430816>

Applies to:

Goal

The purpose of this document is to outline code update procedures for Axiom Systems

REFERENCE - Pillar Axiom: How to Find Pillar Axiom firmware and patches in MOS [ID 1422199.1]

Fix

Updating from R5.x.x to R5.x.x

Pre-Requisites/Planning for Upgrade

• R5.x does not support NAS protocols.
• R5.2 implements no feature licenses. All features are licensed with the Axiom.
• AX300 is not supported in R5.0 and higher.
• Upgrades from any R5.x release to any higher R5.x release are performed with a hardware-independent single rpm package. There is no separate compatibility matrix package.

Verifying the Current Software Version

Use the AxiomONE Storage Services Manager to verify the current software and firmware on your system. Under the Support tab in the navigation pane, select Software Configuration -> Software Modules to view the current version of your system. If it is not the most current version available from Pillar, get the current version from the Customer Support portal before performing the update.

IMPORTANT
An Axiom system must be functioning normally (Green) to be updated. If the Axiom shows a status of Warning (Yellow) or Critical (Red) you must take action to return the system to a healthy, “normal” status prior to an update. Also, any System Alerts should be resolved prior to initiating an update.

Updating a New Version of the software

After downloading the desired version of software from the My Oracle Support (MOS) Customer portal to your local host, you must upload it into the Axiom before performing the update. This is done by clicking the Upload Software Package button in the Software Modules page (shown above) and specifying the location of the .rpm file.

IMPORTANT
Before performing an update, disable Call-Home to eliminate Call-Home messages during the update process. To disable Call-Home: Click the Configure tab in the navigation pane. Select Global Settings -> Networking in the navigation pane. Right-click in the content pane and select Modify Network Settings from the pop-up menu. Click the Notification tab in the Modify Network Settings window. Uncheck the box for Enable event triggered call-home.
Remember to re-enable Call-Home after the update is finished.
The Axiom uploads and validates the package. This process is called “staging.” As the package is staged, the Axiom extracts the software and firmware components from the RPM package and checks each component. This process may take 5 to 15 minutes, depending on the network speed. To verify that the uploading is taking place, click the “Communication Details” icon in the bottom right corner of the Axiom Storage Services Manager, and view the information in the pop-up window.

Verifying an Upload (Staged) Package

Verify that the value of Package Version, shown in the Staged Software area of the Software Modules page, is the new version that was staged.

Proceeding with the Update

After the new software has been staged on the Pilot, you are ready to perform the actual update.
The uploaded software can now be installed by right-clicking in the Installed Software area of the content pane and selecting Update Software from the dropdown menu.
For the update to be non-disruptive, click the Update software without restarting system radio button. Do not check any of the boxes in the “Software Update Options” pane unless told to do so by Pillar Data support personnel.
Check with the Customer Support Center to verify that your code update is non-disruptive.
Updates may take as long as an hour, depending on the release you are updating from.

Monitoring an Update

To verify that the update is occurring, click the “Communication Details” icon at the right of the Status bar. A list of recent and current requests received by the Axiom are displayed. If the Axiom is processing a request called Perform Update, then the update is taking place.

The System Status icon at the left of the Status bar provides an indication that an update is being performed. Place the mouse over the icon to view the message.
You can also click the Tasks button on the status bar to display a window, listing background processes that are running or have recently completed. You should see an entry for the update process.
During a non-disruptive update, system I/O will not be interrupted.
After the software and firmware are updated, the Pilot shuts down and restarts. When the Pilot shuts down, the connection between the Axiom and the Axiom Storage Manager GUI will be broken. A message stating that the connection has been lost will be displayed, followed by the login panel from which you can log back in.
After you log back in, the update may still be in progress. Select the Monitor tab in the navigation pane and click Status Summary to view the status of the Pilot, Slammers, and Bricks.

Verifying an Update

To verify that the update was successful
View the Event Log. It should show each step of the update and its successful completion.
In the Monitor tab, click Status Summary in the navigation pane and verify that the Pilot, Slammers, and Bricks all report a Normal (Green) status.
IMPORTANT
Remember to re-enable Call-Home after the update process!

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