ODA ( Oracle Database Appliance) : How to Replace a FAILED Shared Storage Disk

Asset ID:	1-71-1435946.1
Update Date:	2012-05-10
Keywords:

Solution Type Technical Instruction Sure

Solution 1435946.1 : ODA ( Oracle Database Appliance) : How to Replace a FAILED Shared Storage Disk

Applies to:

Oracle Database Appliance - Version Not Applicable and later
Information in this document applies to any platform.

Goal

How to Remove and Replace a Failed Shared Storage Disk Drive on an Oracle Database Appliance range of servers.

Fix

DISPATCH INSTRUCTIONS:
Prior to the FSE being dispatched, the EEST/TSC and customer must ensure that the drive is ready to be replaced.

WHAT SKILLS DOES THE ENGINEER NEED:
The engineer must be ODA trained.

TIME ESTIMATE: 60 minutes

TASK COMPLEXITY: 2

PROBLEM OVERVIEW:
Steps to remove a failed hard drive in ODA.

FIELD ENGINEER INSTRUCTIONS:
Identify that you have a failed disk drive

# oakcli show disk

NAME PATH TYPE STATE STATE_DETAILS



pd_00 /dev/sdam HDD ONLINE Good

pd_01 /dev/sdaw HDD ONLINE Good

pd_02 /dev/sdaa HDD ONLINE Good

pd_03 /dev/sdak HDD ONLINE Good

pd_04 /dev/sdan HDD ONLINE Good

pd_05 /dev/sdax HDD ONLINE Good

pd_06 /dev/sdab HDD ONLINE Good

pd_07 /dev/sdal HDD ONLINE Good

pd_08 /dev/sdao HDD ONLINE Good

pd_09 /dev/sdau HDD FAILED DiskRemoved

pd_10 /dev/sdac HDD ONLINE Good

pd_11 /dev/sdai HDD ONLINE Good

pd_12 /dev/sdap HDD ONLINE Good

pd_13 /dev/sdav HDD ONLINE Good

pd_14 /dev/sdad HDD ONLINE Good

pd_15 /dev/sdaj HDD ONLINE Good

pd_16 /dev/sdaq HDD ONLINE Good

pd_17 /dev/sdas HDD ONLINE Good

pd_18 /dev/sdae HDD ONLINE Good

pd_19 /dev/sdag HDD ONLINE Good

pd_20 /dev/sdar SSD ONLINE Good

pd_21 /dev/sdat SSD ONLINE Good

pd_22 /dev/sdaf SSD ONLINE Good

pd_23 /dev/sdah SSD ONLINE Good

The above output shows that the disk in slot 9 has failed.

WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY?:
It is expected that the ODA is up and running and the node containing the failed drive is booted and available.

WHAT ACTION DOES THE ENGINEER NEED TO TAKE:
Determine the drive slot location for the replacement drive.
If you removed an existing drive from a slot in the system, you must install the replacement drive in the same slot as the drive that was removed. Drives are physically addressed according to the slot in which they are installed.

Drive Slot Numbers       Drive Slot Numbers       Drive Slot Numbers       Drive Slot Numbers
      SSD20                         SSD21    SSD22                          SSD23
      HDD16                        HDD17                         HDD18                         HDD19
      HDD12                        HDD13                         HDD14 HDD15
      HDD8                          HDD9                           HDD10                         HDD11
      HDD4                          HDD5                           HDD6                           HDD7
      HDD0                          HDD1                           HDD2                           HDD3
------------------------------------------------------------------------------------------------------------------------

After insertion of new disk, run the fwupdate command to make sure the replacement disk is successfully seen by the OS.

The fwupdate command should list all of the disks under the DISKS section.

For example:

# fwupdate list disk



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CONTROLLER



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ID Manufacturer Model Product Name FW Version BIOS Version XML Support



------------------------------------------------------------------------------------------



c0 Intel 0x3a22 - - - N/A



DISKS



===============



ID Manufacturer Model Chassis Slot Type Media Size (GB) FW Version XML Support



------------------------------------------------------------------------------------------



c0d0 SEAGATE ST95001N - 0 sata HDD 500 SA03 N/A



c0d1 SEAGATE ST95001N - 1 sata HDD 500 SA03 N/A



==================================================



CONTROLLER



==================================================



ID Manufacturer Model Product Name FW Version BIOS Version XML Support



------------------------------------------------------------------------------------------



c1 LSI Logic 0x0072 SGX-SAS6-INT-Z 05.00.29.00 07.05.05.00 N/A



DISKS



===============



ID Manufacturer Model Chassis Slot Type Media Size (GB) FW Version XML Support



------------------------------------------------------------------------------------------



c1d0 SEAGATE ST360057SSUN600G 0 0 sas HDD 600 0A25 N/A



c1d1 SEAGATE ST360057SSUN600G 0 1 sas HDD 600 0A25 N/A



c1d2 SEAGATE ST360057SSUN600G 0 2 sas HDD 600 0A25 N/A



c1d3 SEAGATE ST360057SSUN600G 0 3 sas HDD 600 0A25 N/A



c1d4 SEAGATE ST360057SSUN600G 0 4 sas HDD 600 0A25 N/A



c1d5 SEAGATE ST360057SSUN600G 0 5 sas HDD 600 0A25 N/A



c1d6 SEAGATE ST360057SSUN600G 0 6 sas HDD 600 0A25 N/A



c1d7 SEAGATE ST360057SSUN600G 0 7 sas HDD 600 0A25 N/A



c1d8 SEAGATE ST360057SSUN600G 0 8 sas HDD 600 0A25 N/A



c1d9 SEAGATE ST360057SSUN600G 0 9 sas HDD 600 0A25 N/A << make sure slot 9 is listed



c1d10 SEAGATE ST360057SSUN600G 0 10 sas HDD 600 0A25 N/A



c1d11 SEAGATE ST360057SSUN600G 0 11 sas HDD 600 0A25 N/A



c1d12 SEAGATE ST360057SSUN600G 0 12 sas HDD 600 0A25 N/A



c1d13 SEAGATE ST360057SSUN600G 0 13 sas HDD 600 0A25 N/A



c1d14 SEAGATE ST360057SSUN600G 0 14 sas HDD 600 0A25 N/A



c1d15 SEAGATE ST360057SSUN600G 0 15 sas HDD 600 0A25 N/A



c1d16 SEAGATE ST360057SSUN600G 0 16 sas HDD 600 0A25 N/A



c1d17 SEAGATE ST360057SSUN600G 0 17 sas HDD 600 0A25 N/A



c1d18 SEAGATE ST360057SSUN600G 0 18 sas HDD 600 0A25 N/A



c1d19 SEAGATE ST360057SSUN600G 0 19 sas HDD 600 0A25 N/A



c1d20 STEC ZeusIOPs G3 0 20 sas SSD 73 E125 N/A



c1d21 STEC ZeusIOPs G3 0 21 sas SSD 73 E125 N/A



c1d22 STEC ZeusIOPs G3 0 22 sas SSD 73 E125 N/A



c1d23 STEC ZeusIOPs G3 0 23 sas SSD 73 E125 N/A



==================================================



CONTROLLER



==================================================



ID Manufacturer Model Product Name FW Version BIOS Version XML Support



------------------------------------------------------------------------------------------



c2 LSI Logic 0x0072 SGX-SAS6-INT-Z 05.00.29.00 07.05.05.00 N/A



DISKS



===============



ID Manufacturer Model Chassis Slot Type Media Size (GB) FW Version XML Support



------------------------------------------------------------------------------------------



c2d0 SEAGATE ST360057SSUN600G 0 0 sas HDD 600 0A25 N/A



c2d1 SEAGATE ST360057SSUN600G 0 1 sas HDD 600 0A25 N/A



c2d2 SEAGATE ST360057SSUN600G 0 2 sas HDD 600 0A25 N/A



c2d3 SEAGATE ST360057SSUN600G 0 3 sas HDD 600 0A25 N/A



c2d4 SEAGATE ST360057SSUN600G 0 4 sas HDD 600 0A25 N/A



c2d5 SEAGATE ST360057SSUN600G 0 5 sas HDD 600 0A25 N/A



c2d6 SEAGATE ST360057SSUN600G 0 6 sas HDD 600 0A25 N/A



c2d7 SEAGATE ST360057SSUN600G 0 7 sas HDD 600 0A25 N/A



c2d8 SEAGATE ST360057SSUN600G 0 8 sas HDD 600 0A25 N/A



c2d9 SEAGATE ST360057SSUN600G 0 9 sas HDD 600 0A25 N/A << slot 9 should be listed also



c2d10 SEAGATE ST360057SSUN600G 0 10 sas HDD 600 0A25 N/A



c2d11 SEAGATE ST360057SSUN600G 0 11 sas HDD 600 0A25 N/A



c2d12 SEAGATE ST360057SSUN600G 0 12 sas HDD 600 0A25 N/A



c2d13 SEAGATE ST360057SSUN600G 0 13 sas HDD 600 0A25 N/A



c2d14 SEAGATE ST360057SSUN600G 0 14 sas HDD 600 0A25 N/A



c2d15 SEAGATE ST360057SSUN600G 0 15 sas HDD 600 0A25 N/A



c2d16 SEAGATE ST360057SSUN600G 0 16 sas HDD 600 0A25 N/A



c2d17 SEAGATE ST360057SSUN600G 0 17 sas HDD 600 0A25 N/A



c2d18 SEAGATE ST360057SSUN600G 0 18 sas HDD 600 0A25 N/A



c2d19 SEAGATE ST360057SSUN600G 0 19 sas HDD 600 0A25 N/A



c2d20 STEC ZeusIOPs G3 0 20 sas SSD 73 E125 N/A



c2d21 STEC ZeusIOPs G3 0 21 sas SSD 73 E125 N/A



c2d22 STEC ZeusIOPs G3 0 22 sas SSD 73 E125 N/A



c2d23 STEC ZeusIOPs G3 0 23 sas SSD 73 E125 N/A

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