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Asset ID: 1-71-1431330.1
Update Date:2012-03-23
Keywords:
Solution Type  Technical Instruction Sure

Solution  1431330.1 :   Collect Operating System Data to Troubleshoot x86 Platforms  

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In this Document

  Goal

  Solution

     Check platform health at Operating System level

  References



 Oracle Confidential (PARTNER). Do not distribute to customers

 Reason: Knowledge creation






Applies to: 
 
Sun Fire X4170 M2 Server - Version: Not Applicable and later   [Release: N/A and later ]
Sun Fire V20z Server - Version: Not Applicable and later    [Release: N/A and later]
Sun Fire V40z Server - Version: Not Applicable and later    [Release: N/A and later]
Sun Fire X2100 M2 Server - Version: Not Applicable and later    [Release: N/A and later]
Sun Fire X2100 Server - Version: Not Applicable and later    [Release: N/A and later]
Information in this document applies to any platform.



Goal

Collect Operating System Data to Troubleshoot x86 Platforms.


Solution


Check platform health at Operating System level


Oracle x86 systems support Oracle
Solaris™, Red Hat Enterprise Linux, SuSE Enterprise Linux and the 
Windows operating system. 
When troubleshooting an issue on these platforms it can be useful to verify if any hardware or software issue has been reported at OS level and if platform related patches are up-to-date.

The following OS specific commands are tools that collects information about each operating system, such as what kernel is running, currently loaded drivers, configuration files, log files, etc. Each of these tools must be collected as root, the output archive will be generated under /tmp



    

  • 

    Generate an Oracle Explorer Data Collector Utility output with the command:



# /opt/SUNWexplo/bin/explorer

Oracle Explorer software is a support tool used to collect pertinent data from a system running the Oracle Solaris™ Operating System. Oracle engineers use Explorer to describe a system's configuration or to troubleshoot a problem.

Oracle Explorer is part of the STB (Services Tools Bundle) that can be downloaded from My Oracle Support (MOS): 




http://support.oracle.com -> Patches & Updates -> Advanced Search and Select "Services Tools Bundle" as the Product

More details about Oracle Explorer and available options:
Oracle Explorer Data Collector - Product Information Center (Doc ID 1312847.1)



    

  • 

    Execute SuSE Linux Enterprise Server supportconfig utility



# supportconfig

For more options refer to the manual pages:
# man supportconfig


    

  • 

    Execute Red Hat Enterprise Linux sosreport utility



# sosreport

For Red Hat Enterprise Linux 4.5 and earlier use sysreport instead.

Refer to the manual pages for more options:
# man sosreport


    

  • 

    Execute VMware vm-support utility



# /usr/bin/vm-support

For more information refer to VMware knowledge document:
Collecting diagnostic information for VMware Server
kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=1967 



    

  • 

    Windows MPS Report utility
For instructions to install and run Microsoft MPS Report refer to Microsoft Knowledge document:
Microsoft Product Support Reports:
http://www.microsoft.com/download/en/details.aspx?id=24745



Core dump generation


To troubleshoot a system hang and define if the problem is hardware or software related it is recommended to collect a crash dump. Instructions on how to configure and initiate forced crash dumps for Solaris are described in the following MOS document:


Solaris[TM] Operating System: How to force a kernel core dump on an x86 system (Doc ID 1003085.1)
Some Oracle x86 platforms have an NMI switch at the back of the system that generates an interruption to stop the Operating System and force a core dump. The NMI interruption can be generated as follow:


    

  • Pressing the NMI physical button at the back of the server
    • 

  • Using the ILOM web GUI "Generate NMI" button located under the diagnostic tab 
    • 

  • Executing the command below at ILOM prompt:



-> /HOST generate_host_nmi=true


Note that NMI data collection must be configured to collect a core dump in case of interruption. Refer to your Operating System documentation if required.

To assist with possible system hang refer to the following document: 
How to check if your x86 platform "system hang" actually is a system hang (DocID 1012991.1)

Caution: Before reviewing OS related data it is also recommended to verify if the Operating System installed is supported or certified for this particular Oracle x86 Server to avoid any driver or compatibility issue.

For other Operating Systems refer to the third-party support vendor to get the procedure about how to collect a crash dump.


References

<NOTE:1012991.1> - How to check if your x64 platform "system hang" actually is a system hang

<NOTE:1003085.1> - Solaris[TM] Operating System: How to force a kernel core dump on an x86 or x64 system

 <NOTE:1383349.1> - How to perform onsite diagnosis for a down x86 AMD system:ATR:1383349.1:4

 <NOTE:1418253.1> - How to perform onsite diagnosis for a down x64 Intel system:ATR:1418253.1:4

<NOTE:1010058.1> - How to Gather Information on Red Hat Enterprise Linux Systems

<NOTE:1010057.1> - How to gather information on SuSE Linux Enterprise Systems

<NOTE:1010936.1> - Microsoft Windows and Linux operating systems: How to obtain troubleshooting information



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