How to Replace Disk on an Sun Server X2-4(Sun Fire X4470 M2 Server):ATR:1416114.1:0

Asset ID:	1-71-1416114.1
Update Date:	2012-07-26
Keywords:

Solution Type Technical Instruction Sure

Solution 1416114.1 : How to Replace Disk on an Sun Server X2-4(Sun Fire X4470 M2 Server):ATR:1416114.1:0

Applies to:

Sun Server X2-4 - Version Not Applicable to Not Applicable [Release N/A]
Information in this document applies to any platform.

Goal

How to Replace Disk on an Sun Fire X4470 M2 Server

Fix

DISPATCH INSTRUCTIONS

WHAT SKILLS DOES THE ENGINEER NEED:(IS A SITE ENGINEER AVAILABLE?)

Sun Fire X4470 M2 Server hardware trained.

TASK COMPLEXITY: 0

TIME ESTIMATE: 60 minutes

FIELD ENGINEER INSTRUCTIONS

WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY? :

The disk could be replaced with online but depends on how the drives are configured.

1. Determine whether you can replace the disk drive using the hot-plug procedure or whether you need to power off the server and use the cold-swap procedure.
* A cold-swap is required if the disk drive:
o Contains the operating system, and the operating system is not mirrored on
another drive.
o Cannot be logically isolated from the online operations of the server.
2. Do one of the following:
1. To cold-swap the drive, power off the server.
2. To hot-plug the drive, take the drive offline. This removes the logical software links to the drive and prevents any applications from accessing it.

WHAT ACTION DOES THE ENGINEER NEED TO TAKE:

Reference Doc:
Sun Fire X4470 M2 Server Service Manual
http://docs.oracle.com/cd/E20781_01/html/E20784/index.html

1. Attach an antistatic wrist strap.
2. Identify the disk drive filler panel you want to remove. The amber Service Action Required LED on the drive might be lit.
3. On the disk drive filler panel you want to remove, push the release button to open the latch.
4. Grasp the latch and pull the filler panel out of the drive slot.

====================================================

Caution - The latch is not an ejector. Do not bend it too far to the right. Doing so can damage the latch.



Caution - Whenever you remove a disk drive filler panel, you should replace it with another filler panel or a disk drive; otherwise, the server might overheat due to improper airflow.

====================================================

How to Remove a Hard Drive

1. On the drive you plan to remove, push the disk drive release button to open the latch.
2. Grasp the latch and pull the drive out of the drive slot.

How to Install a Hard Drive

1. Unpack the disk drive and place it on an antistatic mat.
2. Verify that the release lever on the disk drive is fully opened.
3. Slide the drive into the drive slot until it is fully seated.
4. Close the latch to lock the drive in place.
5. Do one of the following:
5.a. If you have cold-swapped the drive, restore power to the server.
5.b. If you have hot-plugged the drive, configure the disk drive.

How to verify the Disk working properly.

log in ILOM to confirm if disk status working properly.

Sample

-> show /SYS/DBP/HDD0





/SYS/DBP/HDD0

Properties:

type = Hard Disk

ipmi_name = DBP/HDD0



/SYS/DBP/HDD0/PRSNT

Properties:

type = Entity Presence

ipmi_name = DBP/HDD0/PRSNT

class = Discrete Sensor

value = Present

alarm_status = cleared



/SYS/DBP/HDD0/SERVICE

Properties:

type = Indicator

ipmi_name = DBP/HDD0/SERVICE

value = Off



/SYS/DBP/HDD0/OK2RM

Properties:

type = Indicator

ipmi_name = DBP/HDD0/OK2RM

value = Off

Check ILOM event log to see if any error related HDDs.

-> show /SP/faultmgmt

-> show /SP/logs/event/list

Check if the HDD working normal from LSI SGX-SAS6-INT-Z/SGX-SAS6-R-INT-Z RAID controller.

For LSI SGX-SAS6-INT-Z(8-Port 6Gbps SAS-2 HBA) controller.

1. Power On system
During the boot process, the BIOS initialization banner lists information about the discovered SAS adapters and devices that are attached to the discovered HBAs in the system.

2. Upon seeing the prompt, Press Ctrl-C to start LSI Corp Configuration Utility..., immediately press CTRL-C to access the LSI Corp Config Utility utility.
The LSI Corp Config Utility menu is displayed

3. Use the arrow keys to navigate to the HBA that you want, and press Enter.
The Adapter Properties screen is displayed for the selected HBA

4. To view the devices and logical volumes attached to the HBA, use the arrow keys to navigate to the SAS Topology field, and press Enter.
The SAS Topology screen is displayed

5. Check if all Drives showed Optimal.

6. Exit the utility by using Esc key, navigating to the Exit menu option, and pressing Enter.

For LSI SGX-SAS6-R-INT-Z(8-Port 6Gbps SAS-2 RAID HBA) RAID controller.

1. Power On system
During boot up a message is displayed that gives you the option to press CTRL+H to access the WebBIOS configuration utility.

2. Press CTRL+H to access the WebBIOS utility.
The Adapter Selection screen is displayed.

3. Use the Tab key to navigate to the adapter that you want, and press Enter.

4. Use the Tab key to navigate to the Start button, and press Enter.
The MegaRAID BIOS Config Utility Virtual Configuration screen is displayed.

5. In the navigational menu on the left, use the Tab key to navigate to the Virtual Drives menu option, and press Enter.
The MegaRAID BIOS Config Utility Virtual Drives screen is displayed.

6. Check if all Drives showed Optimal.

7. Exit the utility by using the Back button to return to the main menu, navigating to the Exit menu option, and pressing Enter.

Check if all HDD working normal on Solaris environment.

1. Use format command to check HDD status

# format

Searching for disks...done



AVAILABLE DISK SELECTIONS:

0. c0t0d0 <DEFAULT cyl 36348 alt 2 hd 255 sec 63>

/pci@0,0/pci8086,3408@1/pci1000,9262@0/sd@0,0

2. Use iostat command to check HDD status

# iostat -E

sd1 Soft Errors: 0 Hard Errors: 0 Transport Errors: 0

Vendor: LSI Product: MR9262-8i Revision: 2.90 Serial No: Size: 299.00GB <298999348736 bytes>

Media Error: 0 Device Not Ready: 0 No Device: 0 Recoverable: 0

Illegal Request: 2 Predictive Failure Analysis: 0

3. Use cfgadm command to check HDD connection

# cfgadm -alv

Ap_Id Receptacle Occupant Condition Information

When Type Busy Phys_Id

Slot3 empty unconfigured unknown Location: Slot3

Jan 1 1970 unknown n /devices/pci@79,0/pci8086,340a@3:Slot3

Slot5 connected configured ok Location: Slot5

Jan 1 1970 pci-pci/hp n /devices/pci@79,0/pci8086,340c@5:Slot5

c0 connected configured unknown

unavailable scsi-bus n /devices/pci@0,0/pci8086,3408@1/pci1000,9262@0:scsi

c0::dsk/c0t0d0 connected configured unknown LSI MR9262-8i

4. Use raidctl -l command to see if Hardware RAID working normal.

Platforms using Solaris 10 Update 3 or lower will produce similar to the following output when configured under LSI hardware RAID management:

Good Volume:





# /usr/sbin/raidctl -l



RAID Volume RAID RAID Disk

Volume Type Status Disk Status

------------------------------------------------------

c1t0d0 IM OK c1t0d0 OK

c1t1d0 OK

Platforms using Solaris 10 Update 4 or higher will produce similar to the following output when configured under LSI hardware RAID management:

Good Volume:

# /usr/sbin/raidctl -l



Controller: 0

Volume:c1t0d0

Disk: 0.0.0

Disk: 0.1.0

5. Check /var/adm/message file if any warning/error related HDD

For other OS, please follow related docs to check if HDD working normal

Linux:
How to Check for Linux Platform Disk Errors and Online/Offline Status (Doc ID 1002936.1)

Windows:
How to Check for Windows platform disk errors and online/offline status (Doc ID 1011590.1)

For Niwot controller, please check

Sun Storage 6Gb SAS REM RAID HBA Installation Guide, 820-7888.
https://support.us.oracle.com/handbook_internal/data/820/820-7888/pdf/820-7888-11.pdf

For Erie RAID controller, please check

Sun Storage 6Gb SAS REM HBA Installation Guide, 820-7892
https://support.us.oracle.com/handbook_internal/data/820/820-7892/pdf/820-7892-10.pdf

More information regarding the LSI RAID controller, please check

http://www.lsi.com/sep/Pages/oracle/sas_6gbs_support.aspx

Detailed SVM instructions can be found at http://download.oracle.com/docs/cd/E19253-01/816-4520/troubleshoottasks-96/index.html

See Document 1010946.1 for Detailed Veritas Volume Manager instructions.
See Document 1002753.1 for Detailed ZFS instructions

References

<NOTE:1002753.1> - How to replace a drive in Solaris[TM] ZFS
<NOTE:1002936.1> - How to Check for Linux Platform Disk Errors and Online/Offline Status
<NOTE:1005530.1> - How to Check for Solaris[TM] X86 / X64 Disk Errors and Online/Offline Status
<NOTE:1010946.1> - General Guidance for Diagnosis and Replacing Internal Server Disks and JBOD Disks within Solaris
<NOTE:1011590.1> - How to check for Windows platform disk errors and online/offline status
<NOTE:1013107.1> - How to Identify BIOS and Solaris[TM] Hardware RAID Status

Attachments

This solution has no attachment