SPARC T4-1
 
Netra SPARC T4-1 Server
 

PLA-Support>Sun Systems>Sun_Other>Sun Collections>SN-OTH: SPARC-CAP VCAP
 

Applies to:

Goal

Replacing T4-1 Service Processor

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To report errors or request improvements on this procedure,
please go to http://support.us.oracle.com and put a comment on Doc ID: 1414102.1
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Fix

DISPATCH INSTRUCTIONS

WHAT SKILLS DOES THE ENGINEER NEED:(IS A SITE ENGINEER AVAILABLE?)
This is a cold service CRU procedure that can be performed by customers.

Time Estimate: 30 minutes

TASK COMPLEXITY: 0

FIELD ENGINEER INSTRUCTIONS

PROBLEM OVERVIEW: Service processor failure

WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY?:


Remove Service Processor

Note - This is a cold service procedure that can be performed by customers.
Caution - The server must be fully shut down and the power cords disconnected.
Caution - This procedure involves handling circuit boards that are extremely sensitive to static electricity. Ensure that you follow ESD preventative practices to avoid damaging the circuit boards.
Caution - Components inside the chassis might be hot. Use caution when servicing components inside the chassis.

WHAT ACTION DOES THE ENGINEER NEED TO TAKE:

Note - After you replace the service processor, restoring the SP configuration will be much simpler if the configuration has been saved using the Oracle ILOM backup utility. If the configuration has not been backed up, do so now, if possible.

Note - If you want to retain the same version of the system firmware with the new service processor, note the current version before you remove the service processor.

1. Perform the preliminary steps required for cold service procedures.
2. Extend the server out of the rack.
3. (SPARC only) If you can access the rear area of the server without removing the server from the rack, go to Step 4, otherwise remove the server from the rack:
   * Unplug all cables from the server.
   * Remove the Server From the Rack.

4. Remove the top cover.
5. Attach an antistatic wrist strap.

5a. (Netra only) Remove the PCI Mezzanine Board.
6. If there are any PCIe cards installed in riser 2, remove them. This will require removing riser 2 first.
7. Grasp the scalloped depressions along the short edges of the service processor module and pull up to disengage the socketed edge of the module.
   * The service processor’s connector is located next to the module’s edge that is closest to the riser.

8. Lift the module up and out of the chassis.


Install Service Processor

1. If the server is connected to a power source, shut the server down fully and unplug any power cords.
2. Extend the server out of the rack.
3. If you can access the rear area of the server without removing the server from the rack, go to Step 4, otherwise remove the server from the rack:
   * Unplug all cables from the server.
   * Remove the Server From the Rack.

4. Remove the top cover.
5. Tilt the service processor module and align it with the tab on the motherboard service processor support.
6. Press the module straight down until it is fully seated in its socket.
Caution - If the module does not slide into the socket with relative ease, do not force it. It may be that the module’s pins are not perfectly aligned with the socket. Excessive force could damage the pins, socket, or both.

7. Return the server to an operational condition.   Perform the following procedures before going on to Step #8:
   a. Install the top cover.
   b. Install the server in the rack.
   c. Connect the power cords to the server.

8. Connect a terminal or a terminal emulator (PC or workstation) to the service processor SER MGT port.
NOTE: If the replacement service processor detects that the SP firmware is not compatible with the existing host firmware, further action will be suspended and the following message will be delivered over the SER MGT port:

Unrecognized Chassis: This module is installed in an unknown or unsupported chassis. You must upgrade the firmware to a newer version that supports this chassis.

If you see this message, go on to Step #9.

9. Download the system firmware.
   a. Configure the SP’s network port to enable the firmware image to be downloaded.

      Refer to the Oracle ILOM documentation for network configuration instructions.

   b. Download the system firmware.

      Follow the firmware download instructions in the Oracle ILOM documentation.

Note - You can load any supported system firmware version, including the firmware revision that had been installed prior to the replacement of the service processor.

   c. If a backup file was created, use the Oracle ILOM restore utility to restore the configuration of the replacement service processor.

OBTAIN CUSTOMER ACCEPTANCE

WHAT ACTION DOES THE FE/CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE:
Boot system and monitor boot sequence for errors. Test functionality of system:
1. Run the Solaris "fmadm faulty" and SP/ILOM "show faulty" command (if only ALOM is supported run "showfaults -v" command) to verify that the fault has been cleared.
2. Perform one of the following tasks based on your verification results:
   * If the previous steps did not clear the fault, refer to doc 1004229.1 for information about the tools and methods you can use to diagnose and clear
     component faults.
   * If the previous steps indicate that no faults have been detected, the component has been replaced successfully. No further action is required
3. Restart software applications per applicable administration guides to resume system operation.


PARTS NOTE:
https://support.us.oracle.com/handbook_internal/Systems/SPARC_T4_1/components.html#SystemServiceProcessor
      or: https://support.oracle.com/handbook_private/Systems/Netra_T4_1/components.html#SystemServiceProcessor

REFERENCE INFORMATION: http://docs.oracle.com/cd/E22985_01/index.html or Netra SPARC T4-1 Service Manual, p/n E23206-xx

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