How to Replace Sun ZFS Unified Storage Appliance Hard Disk Drive:ATR:1410463.1:0

Asset ID:	1-71-1410463.1
Update Date:	2012-08-24
Keywords:

Solution Type Technical Instruction Sure

Solution 1410463.1 : How to Replace Sun ZFS Unified Storage Appliance Hard Disk Drive:ATR:1410463.1:0

Applies to:

Sun Storage 7110 Unified Storage System - Version Not Applicable and later
Sun Storage 7210 Unified Storage System - Version Not Applicable and later
Sun Storage 7310 Unified Storage System - Version Not Applicable and later
Sun Storage 7410 Unified Storage System - Version Not Applicable and later
Sun ZFS Storage 7120 - Version Not Applicable and later
Information in this document applies to any platform.

Goal

Replace Sun ZFS Unified Storage Appliance Hard Disk Drive

Fix

DISPATCH INSTRUCTIONS

WHAT SKILLS DOES THE ENGINEER NEED: Product Knowledge, Sun ZFS Storage 7000 [C].

TIME ESTIMATE: 30 minutes

TASK COMPLEXITY: 0

PROBLEM OVERVIEW
What: Need to replace a Sun ZFS Storage 7000 [C] Hard Disk Drive/SSD.
Where: Chassis ID: Chassis S/N: Slot No. of Disk : (to be inserted by TSC)
Why : Faulty HDD/SSD.

WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE
RESOLUTION ACTIVITY?

The system can be in normal production. In case of replacing system disk, verify other disk in the system pool is healthy. If so the faulted system disk can be replaced online.
A fault with the with the other disk in the pool might require a shutdown of the system before replacing system disk. In this case contact SR owner prior proceeding with any actions.

WHAT ACTION DOES THE ENGINEER NEED TO TAKE:

1. Identify the faulted disk.
BUI - Method
* From BUI: Maintenance - Hardware
* Select "Show details"/ Double click on the model of the Disk Shelf which has the fault icon.
* Toggle indicator icon for that component.
CLI - method
* CLI: maintenance hardware select (chassis-ID) select disk select (disk-ID) set locate=true

2. Take ESD Precautions.

3. Verify the replacement drive is a valid replacement drive according to the Sun System Handbook.

4.Removing the Faulty Hard Disk Drive.
* Physically locate the drive, either by locating the fault LED, and/or by flashing locator LED.
* On the drive you plan to remove, push the storage drive release button to open the latch.
* Grasp the latch and pull the drive out of the drive slot.
* Wait for at least 30 seconds, before continuing with the next step.

5. Installing New Hard Disk Drive.
* Ensure the disk ejection lever is in the fully extended position.
* Slide the new drive into the empty drive slot until it is fully seated.
* Close the latch to lock the drive in place.
Note:
After system/data disk replacement, verify the re-silver process has started by checking the BUI.
If you have replaced ssd, verify the Activity LED is steady green and the system has detected the faulted ssd has been replaced.

If there is an UNAVAIL/faulted device present after replacement contact SR owner.

Known Issues:
Logzilla replacement fails because zfs thinks it is replacing a data drive- Fixed in 2010.Q3.1.0.
Logzilla replacement fails in 7410 and it attempt resilvering even with no replacement disk.- Fixed in 2010.Q3.3.0

OBTAIN CUSTOMER ACCEPTANCE

WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE:
Confirm appliance is in normal state and the client data access, pool is online and no faults (related to disks) reported in BUI. Mark Repaired any prior related disk faults.
Deactivate locator LED on the new drive via BUI/CLI.

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