How to Replace Disk on an Sun Netra X4270 Server:ATR:1408084.1:0

Asset ID:	1-71-1408084.1
Update Date:	2012-05-14
Keywords:

Solution Type Technical Instruction Sure

Solution 1408084.1 : How to Replace Disk on an Sun Netra X4270 Server:ATR:1408084.1:0

Applies to:

Sun Netra X4270 Server - Version Not Applicable to Not Applicable [Release N/A]
Information in this document applies to any platform.

Goal

How to Replace Disk on an Sun Netra X4270 Server

Fix

DISPATCH INSTRUCTIONS

WHAT SKILLS DOES THE ENGINEER NEED:(IS A SITE ENGINEER AVAILABLE?)

Sun Netra X4270 hardware trained.

TASK COMPLEXITY: 0

TIME ESTIMATE: 60 minutes

FIELD ENGINEER INSTRUCTIONS

WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY? :

The disk could be replaced with online but depends on how the drives are configured.

The following situations inhibit the ability to perform hot-plugging of a drive:

The drive provides the operating system, and the operating system is not mirrored on another drive.
The drive cannot be logically isolated from the online operations of the server.

If your drive falls into one of these conditions, you must shut the system down before you replace the drive.

WHAT ACTION DOES THE ENGINEER NEED TO TAKE:

Reference Doc:
Sun Netra X4270 Server Service Manual
http://docs.oracle.com/cd/E19591-01/E23171/E23171.pdf

Online document:
http://docs.oracle.com/cd/E19591-01/E23169/z40004ca1011371.html#scrolltoc

How to Remove a Hard Drive

1.Identify the location of the drive that you want to remove.

2.Type the OS commands required to stop the server from using the drive.
Exact commands required depend on the configuration of your drives. Unmount file systems or perform RAID commands as needed.

3.On the drive you plan to remove, push the latch release button to open the latch.

===============================================================

Caution - The latch is not an ejector. Do not bend the latch too far to the left. Doing so can damage the latch.

===============================================================

4.Grasp the latch and pull the drive out of the drive slot.

How to Install a Hard Drive

1.Align the replacement drive to the drive slot.
The drive is physically addressed according to the slot in which it is installed. It is important to install a replacement drive in the same slot as the drive that was removed.

2.Slide the drive into the bay until the drive is fully seated.

3.Close the latch to lock the drive in place.

4.Close the bezel.

How to verify the Disk working properly.

log in ILOM to confirm if disk status working properly.

Sample

-> show -l all /SYS/HDD0



/SYS/HDD0

Targets:

OK2RM

PRSNT

SERVICE



Properties:

type = Hard Disk





/SYS/HDD0/OK2RM

Targets:



Properties:

type = Indicator

ipmi_name = /SYS/HDD0/OK2RM

value = Off





/SYS/HDD0/PRSNT

Targets:



Properties:

type = Entity Presence

ipmi_name = /HDD0/PRSNT

class = Discrete Sensor

value = Present

alarm_status = cleared





/SYS/HDD0/SERVICE

Targets:



Properties:

type = Indicator

ipmi_name = /SYS/HDD0/SVC

value = Off

Check ILOM event log to see if any error related HDDs.

-> show /SP/faultmgmt

-> show /SP/logs/event/list

Check if the HDD working normal from LSI SGX-SAS6-INT-Z/SGX-SAS6-R-INT-Z RAID controller.

For LSI SGX-SAS6-INT-Z(8-Port 6Gbps SAS-2 HBA) controller.

1. Power On system
During the boot process, the BIOS initialization banner lists information about the discovered SAS adapters and devices that are attached to the discovered HBAs in the system.

2. Upon seeing the prompt, Press Ctrl-C to start LSI Corp Configuration Utility..., immediately press CTRL-C to access the LSI Corp Config Utility utility.
The LSI Corp Config Utility menu is displayed

3. Use the arrow keys to navigate to the HBA that you want, and press Enter.
The Adapter Properties screen is displayed for the selected HBA

4. To view the devices and logical volumes attached to the HBA, use the arrow keys to navigate to the SAS Topology field, and press Enter.
The SAS Topology screen is displayed

5. Check if all Drives showed Optimal.

6. Exit the utility by using Esc key, navigating to the Exit menu option, and pressing Enter.

For LSI SGX-SAS6-R-INT-Z(8-Port 6Gbps SAS-2 RAID HBA) RAID controller.

1. Power On system
During boot up a message is displayed that gives you the option to press CTRL+H to access the WebBIOS configuration utility.

2. Press CTRL+H to access the WebBIOS utility.
The Adapter Selection screen is displayed.

3. Use the Tab key to navigate to the adapter that you want, and press Enter.

4. Use the Tab key to navigate to the Start button, and press Enter.
The MegaRAID BIOS Config Utility Virtual Configuration screen is displayed.

5. In the navigational menu on the left, use the Tab key to navigate to the Virtual Drives menu option, and press Enter.
The MegaRAID BIOS Config Utility Virtual Drives screen is displayed.

6. Check if all Drives showed Optimal.

7. Exit the utility by using the Back button to return to the main menu, navigating to the Exit menu option, and pressing Enter.

Check if all HDD working normal on Solaris environment.

1. Use format command to check HDD status

# format

Searching for disks...done



AVAILABLE DISK SELECTIONS:

0. c0t0d0 <DEFAULT cyl 36348 alt 2 hd 255 sec 63>

/pci@0,0/pci8086,3408@1/pci1000,9262@0/sd@0,0

2. Use iostat command to check HDD status

# iostat -E

sd1 Soft Errors: 0 Hard Errors: 0 Transport Errors: 0

Vendor: LSI Product: MR9262-8i Revision: 2.90 Serial No: Size: 299.00GB <298999348736 bytes>

Media Error: 0 Device Not Ready: 0 No Device: 0 Recoverable: 0

Illegal Request: 2 Predictive Failure Analysis: 0

3. Use cfgadm command to check HDD connection

# cfgadm -alv

Ap_Id Receptacle Occupant Condition Information

When Type Busy Phys_Id

Slot3 empty unconfigured unknown Location: Slot3

Jan 1 1970 unknown n /devices/pci@79,0/pci8086,340a@3:Slot3

Slot5 connected configured ok Location: Slot5

Jan 1 1970 pci-pci/hp n /devices/pci@79,0/pci8086,340c@5:Slot5

c0 connected configured unknown

unavailable scsi-bus n /devices/pci@0,0/pci8086,3408@1/pci1000,9262@0:scsi

c0::dsk/c0t0d0 connected configured unknown LSI MR9262-8i

4. Use raidctl -l command to see if Hardware RAID working normal.

Platforms using Solaris 10 Update 3 or lower will produce similar to the following output when configured under LSI hardware RAID management:

Good Volume:

# /usr/sbin/raidctl -l



RAID Volume RAID RAID Disk

Volume Type Status Disk Status

------------------------------------------------------

c1t0d0 IM OK c1t0d0 OK

c1t1d0 OK

Platforms using Solaris 10 Update 4 or higher will produce similar to the following output when configured under LSI hardware RAID management:

Good Volume:

# /usr/sbin/raidctl -l



Controller: 0

Volume:c1t0d0

Disk: 0.0.0

Disk: 0.1.0

5. Check /var/adm/message file if any warning/error related HDD

For other OS, please follow related docs to check if HDD working normal

Linux:
How to Check for Linux Platform Disk Errors and Online/Offline Status (Doc ID 1002936.1)

Windows:
How to Check for Windows platform disk errors and online/offline status (Doc ID 1011590.1)

For Niwot controller, please check

Sun Storage 6Gb SAS REM RAID HBA Installation Guide, 820-7888.
https://support.us.oracle.com/handbook_internal/data/820/820-7888/pdf/820-7888-11.pdf

For Erie RAID controller, please check

Sun Storage 6Gb SAS REM HBA Installation Guide, 820-7892
https://support.us.oracle.com/handbook_internal/data/820/820-7892/pdf/820-7892-10.pdf

More information regarding the LSI RAID controller, please check

http://www.lsi.com/sep/Pages/oracle/sas_6gbs_support.aspx

Detailed SVM instructions can be found at http://download.oracle.com/docs/cd/E19253-01/816-4520/troubleshoottasks-96/index.html

See Document 1010946.1 for Detailed Veritas Volume Manager instructions.
See Document 1002753.1 for Detailed ZFS instructions

References

<NOTE:1002753.1> - How to replace a drive in Solaris[TM] ZFS
<NOTE:1002936.1> - How to Check for Linux Platform Disk Errors and Online/Offline Status
<NOTE:1005530.1> - How to Check for Solaris[TM] X86 / X64 Disk Errors and Online/Offline Status
<NOTE:1010946.1> - General Guidance for Diagnosis and Replacing SCSI/SAS/SATA/FC-AL Disks running on Oracle Servers with Solaris
<NOTE:1011590.1> - How to check for Windows platform disk errors and online/offline status
<NOTE:1013107.1> - How to Identify BIOS and Solaris[TM] Hardware RAID Status

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