ODA (Oracle Database Appliance): How To get Oracle Database Appliance Serial Number in MOS

Asset ID:	1-71-1403433.1
Update Date:	2012-03-26
Keywords:

Solution Type Technical Instruction Sure

Solution 1403433.1 : ODA (Oracle Database Appliance): How To get Oracle Database Appliance Serial Number in MOS

Related Items


Oracle Database Appliance

Related Categories


PLA-Support>Database Technology>Engineered Systems>Oracle Database Appliance>DB: ODA_EST
 .Old GCS Categories>ST>Server>Engineered Systems>Oracle Database Appliance>Licensing and Sales
 .Old GCS Categories>ST>Server>Engineered Systems>Oracle Database Appliance>Patching

In this Document
Goal
Solution

Created from <SR 3-5193988151>

Applies to:

Oracle Database Appliance - Version: Not Applicable and later [Release: N/A and later ]
Information in this document applies to any platform.

Goal

How to get Oracle Database Appliance Serial number in MOS

Solution

To modify the core in the MOS you need to have access to the Hardware CSI and Serial number of the ODA machine listed in the MOS. The process is explained as below :

1) Customer Admin needs to add the Hardware CSI into the MOS Profile and choose the Company name and then Click "Request Access"

2) Under Accounts and Privileges: The CSI Status turns to "Pending Oracle Approval"
*Please allow some time for request to be processed*

The support SLA is from 2 hours to 24 hours
Support checks that the CSI admin user email id has the same domain as the Company. That means the Partners would not be able to generate the core key
for their customers using their email id.

3) A email is sent to the Admin giving the details of the CSI Request if it is Approved

4) If not logging out of the MOS , then please REFRESH the page

5) Once the CSI shows the status as "Approved" you can see the Serial number of the Oracle Database Appliance

Attachments

This solution has no attachment