How to Reset the Array Password on a Sun Storage[TM] RAID Array:ATR:1395680.1:1

Asset ID:	1-71-1395680.1
Update Date:	2012-02-07
Keywords:

Solution Type Technical Instruction Sure

Solution 1395680.1 : How to Reset the Array Password on a Sun Storage[TM] RAID Array:ATR:1395680.1:1

Applies to:

Sun Storage 2540 Array - Version: Not Applicable and later   [Release: N/A and later ]
Sun Storage 6140 Array - Version: Not Applicable and later    [Release: N/A and later]
Sun Storage 2530 Array - Version: Not Applicable and later    [Release: N/A and later]
Sun Storage 2510 Array - Version: Not Applicable and later    [Release: N/A and later]
Sun Storage 6780 Array - Version: Not Applicable and later    [Release: N/A and later]
Information in this document applies to any platform.

Goal

This CAP describes the step by step procedure on how to reset the array password.

Solution

DISPATCH INSTRUCTIONS

- WHAT SKILLS DOES THE FIELD ENGINEER/ADMINISTRATOR NEED:
Has gone through the Sun StorageTek[TM] Array Hardware Installation Guide
Common Array Manager

- TIME ESTIMATE: 30 minutes

- TASK COMPLEXITY: 1

FIELD ENGINEER/ADMINISTRATOR INSTRUCTIONS:

- PROBLEM OVERVIEW:
The array password is forgotten and the management host can no longer make configuration changes. Attempts to
do so will encounter an error message saying there is a password mismatch or incorrect password entered. Typically
this problem occurs when an array is moved to a new management host or it is unregistered and re-registered on the
current management host.

Note: For the ST6130, the "Service Interface Main Menu" is only available with the firmware 06.19.23.10 or higher. If you cannot upgrade the array firmware, contact the Oracle support

- WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE
RESOLUTION ACTIVITY?:
Resetting the array password can be done at anytime with the array powered on.

- WHAT ACTION DOES THE FIELD ENGINEER/ADMINISTRATOR NEED TO TAKE:

Rest the array password on the array.
1. Connect to the array through the serial port with the serial port cable supplied with the array.
Refer to <Document 1400311.1> How to Establish a Serial Connection to a 25x0/25x0-M2/6xx0/FLXxx0 Array
2. Get into the "Service Interface Main Menu".
a) Press S to access the Service Interface menu.
b) Type the serial port password, kra16wen, and press Enter.
3. Select "Reset Storage Array (SYMbol) Password".

Synchronize Common Array Manager (CAM) with the array.

SANtricity users can skip this step as the array password is not stored in the SANtricity management software.

Option 1. Using CAM User Interface (UI):
1. Select the array.
2. Select Administration -> Manage Passwords -> Update Array Password in Array Registration Database. Leave the "New Password" and "Verify New Password" fields blank.
Option 2. Using CAM Command Line (CLI):
# /opt/SUNWstkcam/bin/sscs modify -a <arrayname> -q registeredarray
Enter the array password: leave it blank
Confirm password: leave it blank

OBTAIN CUSTOMER ACCEPTANCE

- WHAT ACTION DOES THE FIELD ENGINEER/ADMINISTRATOR NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE:
Perform a modification action and verify no error message is received pertaining to an incorrect password.

PARTS NOTE:

REFERENCE INFORMATION:
<Document 1011201.1> How to Reset the Array Password on a Sun Storage[TM] RAID Array

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