| Asset ID: |
1-71-1395568.1 |
| Update Date: | 2012-10-09 |
| Keywords: | |
Solution Type
Technical Instruction Sure
Solution
1395568.1
:
ASR & How to Collect Common Array Logs For Advance Troubleshooting Of ASR (Auto Service Request) Issues
| Related Items |
- Sun Storage 2501-M2 Array
- Sun Storage 6120 Array
- Sun Storage 6580 Array
- Sun Storage 6020 Array
- Sun Storage 2540-M2 Array
- Sun Storage 2540 Array
- Sun Storage 6130 Array
- Sun Storage 6540 Array
- Sun Storage 6180 Array
- Sun Storage 2510 Array
- Sun Storage 6780 Array
- Sun Storage 2530 Array
- Sun Storage 2530-M2 Array
- Sun Storage 6320 System
- Sun Storage 2501 Array
- Sun Storage 6140 Array
|
| Related Categories |
- PLA-Support>Sun Systems>Sun_Other>Sun ASR>SN-OTH: ASR
|
In this Document
Applies to:
Sun Storage 2501 Array - Version Not Applicable to Not Applicable [Release N/A]
Sun Storage 2540 Array - Version Not Applicable to Not Applicable [Release N/A]
Sun Storage 2501-M2 Array - Version Not Applicable to Not Applicable [Release N/A]
Sun Storage 6120 Array - Version Not Applicable to Not Applicable [Release N/A]
Sun Storage 6020 Array - Version Not Applicable to Not Applicable [Release N/A]
Information in this document applies to any platform.
Goal
Collect Diagnostic Data for the ASR backline team to investigate the reason for a Configuration or Installation issue as well as an Auto Service Request (ASR) Service Request generation Failure.
(Note; This does not include Entitlement issues)
Fix
Registration Issues
1. Set the debug level to highest level
Solaris and Linux Version
/opt/SUNWsefms/bin/ras_admin agent debug=4
Windows Version
Program Files\Sun\Common Array Manager\Component\fms\bin>ras_admin.bat agent debug=4
or
Program Files (x86)\Sun\Common Array Manager\Component\fms\bin>ras_admin.bat agent debug=4
2.Notes step
Make sure to note the IP's of the devices prior to any removal
3. From the CAM BUI/GUI
From the Storage Systems Summary Page, click the check box next too both arrays and click remove.
(Note: settings are storded on the arrays so it should come back as previous when we rediscover them)
4. From the CAM BUI/GUI
From the Storage Systems Summary page, click on "register".
Use the enter IP address or hostname option for both
5. Please collect the log data with this procedure:
In the UI Navigation tree: "General Configuration->Support Data" or if that item is not there please run:
Solaris:
/opt/SUNWsefms/bin/supportData -d localhost -P <path for output> -o <output filename>
Linux:
/opt/sun/cam/private/fms/bin
Windows:
Program Files\Sun\Common Array Manager\Component\fms\bin>supportData -d localhost -p <path for output> -o <output filename>
or
Program Files (x86)\Sun\Common Array Manager\Component\fms\bin>supportData -d localhost -p <path for output> -o <output filename>
6. Reset Debug levels back to normal settings
Solaris and Linux Version
/opt/SUNWsefms/bin/ras_admin agent debug=1
Windows Version
Program Files\Sun\Common Array Manager\Component\fms\bin>ras_admin.bat agent debug=1
or
Program Files (x86)\Sun\Common Array Manager\Component\fms\bin>ras_admin.bat agent debug=1
Auto Service Request (ASR) Service Request generation Failure
1. Please collect the log data with this procedure:
In the UI Navigation tree: General Configuration->Support Data or if that item is not there please run:
Solaris:
/opt/SUNWsefms/bin/supportData -d localhost -P <path for output> -o <output filename>
Linux:
/opt/sun/cam/private/fms/bin
Windows:
Program Files\Sun\Common Array Manager\Component\fms\bin>supportData -d localhost -p <path for output> -o <output filename>
or
Program Files (x86)\Sun\Common Array Manager\Component\fms\bin>supportData -d localhost -p <path for output> -o <output filename>
References
1352349.1
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