| Asset ID: |
1-71-1392805.1 |
| Update Date: | 2012-04-27 |
| Keywords: | |
Solution Type
Technical Instruction Sure
Solution
1392805.1
:
CAM - How to Remove and Replace 2500-M2 RAID Controller:ATR:1392805.1:1
| Related Items |
- Sun Storage 2540-M2 Array
- Sun Storage 2530-M2 Array
|
| Related Categories |
- PLA-Support>Sun Systems>Sun_Other>Sun Collections>SN-OTH: DISK-CAP VCAP
|
In this Document
Applies to:
Sun Storage 2540-M2 Array - Version Not Applicable and later
Sun Storage 2530-M2 Array - Version Not Applicable and later
Information in this document applies to any platform.
Goal
How to Remove and Replace a 2530-M2/2540-M2 Disk Array RAID Controller
Fix
DISPATCH INSTRUCTIONS
TIME ESTIMATE: 60 minutes
TASK COMPLEXITY: 0
WHAT SKILLS DOES THE ADMINISTRATOR OR ENGINEER NEED:(IS A SITE ENGINEER AVAILABLE?)
None. This is a Customer Replaceable Unit with no training requirement.
FIELD ENGINEER INSTRUCTIONS
PROBLEM OVERVIEW:
RAID Controller has been determined as failed.
WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY? :
Array power must be on. DO NOT replace the controller with the power off.
WHAT ACTION DOES THE ENGINEER NEED TO TAKE:
1. Using CAM, verify the controller status as OFFLINE. If it is not OFFLINE, use the Service Advisor for the array under Place the Controller Offline.
2. Use the Service Advisor procedure for Controller Removal and Replacement to replace the controller.
OBTAIN CUSTOMER ACCEPTANCE
WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE:
1. Alarms for Offline Controller, RPA Memory Error, Drive Tray Lost Redundancy, and Drive Path Degraded no longer present on the system.
2. Controllers are both in an Online Status
3. Check for any Volumes not on their preferred path, look at the hosts that access them, and failback the paths.
PARTS NOTE:
REFERENCE INFORMATION: The Service Advisor in CAM
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