| Asset ID: |
1-71-1390247.1 |
| Update Date: | 2012-07-03 |
| Keywords: | |
Solution Type
Technical Instruction Sure
Solution
1390247.1
:
CAM - How to Remove and Replace Dual/Duplex 2500 RAID Controller:ATR:1390247.1:0
| Related Items |
- Sun Storage 2510 Array
- Sun Storage 2540 Array
- Sun Storage 2530 Array
- Sun Storage 2501 Array
|
| Related Categories |
- PLA-Support>Sun Systems>Sun_Other>Sun Collections>SN-OTH: DISK-CAP VCAP
|
In this Document
Applies to:
Sun Storage 2510 Array - Version Not Applicable and later
Sun Storage 2530 Array - Version Not Applicable and later
Sun Storage 2540 Array - Version Not Applicable and later
Sun Storage 2501 Array - Version Not Applicable and later
Information in this document applies to any platform.
Goal
How to Remove and Replace a Dual/Duplex 2500 RAID Controller (CRU)
Fix
DISPATCH INSTRUCTIONS
WHAT SKILLS DOES THE ENGINEER NEED:(IS A SITE ENGINEER AVAILABLE?)
Sun/StorageTek Midrange or LCA Disk Products, CAM
TASK COMPLEXITY: 0
TIME ESTIMATE: 60 minutes
FIELD ENGINEER INSTRUCTIONS
PROBLEM OVERVIEW:
RAID controller failed or defective.
WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY? :
Array power must be on. DO NOT replace the controller with the power off.
Array power must be on
There is no need to suspend I/O activity
WHAT ACTION DOES THE ENGINEER NEED TO TAKE:
1. Locate the failed controller by checking the Service Action Required indicator lights on the controller in the control module.
2. Use the storage management software to perform the following actions:
a) Generate a current CRU inventory
b) Print a storage system profile.
c) Move volume ownership to the other controller.
d) Move the failed controller to an Offline state.
-The controller "State" should be "Enabled but Offline" and the "Status" should be "Error".
If the controller "Status" is not "Error" contact your Sun Service provider or next level of technical support.
IMPORTANT NOTE: Potential loss of data access - Never remove a controller unless the Service Action Allowed indicator light is turned on.
3. Launch the CAM software.
a) Log into Common Array Manager
b) Launch the Service Advisor.
c) Follow the steps for Controller Removal/Replacement.
IMPORTANT: Be sure all ESD precautions are being followed.
OBTAIN CUSTOMER ACCEPTANCE
WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE:
Be sure that the volumes are re-balanced among controllers A and B.
Health check the array.
PARTS NOTE:
REFERENCE INFORMATION:
None.
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