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In this Document

Goal

Fix

Applies to:

Goal

This article describes the process to update the Axiom Compatibility Matrix separately from a normal software upgrade. This article applies to AxiomOne Release R4

Fix

Prerequisites

This process assumes you have a valid Pillar Portal account through which to acquire the update package.
Details. This process includes two parts:

Download package from your Portal
Install package on the Axiom


Download package from your Portal
Log into the Pillar Portal at:
http://support-portal.pillardata.com

If you need assistance, please contact the Customer Support Center.

Once logged in, select Download Software. At the top, select the appropriate AxiomONE platform to match your system:

You will be presented a menu tree in the window below. Open the branches to reveal "AxiomONE xxx - Compatibility Matrices" [ xxx = your platform (i.e. 300, 500, 600) ].
Open this branch as well and you should see three selections, like below, for 03.05, 04.01, and 04.02:

Select the entry that matches your current software version level and you will be shown details about the package and an option to proceed with downloading it. The example below assumes 04.02:

Click Download and proceed with the download.
NOTE: This special Compatibility Matrix package is similar to all other Axiom software packages, except it only contains a Compatibility Matrix definition. It does not contain any software upgrade components.

Install Package On The Axiom

1) Log into the Axiom and proceed to the Support-->Software Modules section

2) Select Update Software from the drop-down action list at the bottom of the page.

3) To proceed to stage the package, click Upload Package at the top of the page

4) In the space provided at File Name:, enter the path to the package downloaded earlier.
Click OK. The package will be uploaded and processed.

5) After a few moments, the processing will complete and the new Compatibility Matrix will be installed

6) Click OK to proceed

7) You will be returned to the same screen as in step 3, prior to the package upload.

8) Since there are no actual software to upgrade, you are done.

9) Click Cancel to exit the Update Software section.


Next Task to Perform

At this point, verify the Compatibility Matrix version displayed toward the bottom of the page.

It should match the version of the package you have downloaded and installed. If it does not, please contact the Pillar Customer Support Center for further assistance.

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