Asset ID:	1-71-1386138.1
Update Date:	2011-12-16
Keywords:

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Solution Type  Technical Instruction Sure

Solution  1386138.1 :   VSM - What to do with FSC73D8 RTD offline message (customer version)  

In this Document
  Goal
  Solution
  References

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Applies to:

Sun StorageTek VSM System - Version: 4 to 5C - Release: 4.0 to 5.0
Information in this document applies to any platform.

Goal

Provide customer information on how to handle a FSC73D8 (RTD offline) callhome MIM message.

Possible SIM Messages:
Message: SLS6684I RTD DDDDDDDD ON VTSS XXXXXXXX DETECTED ECAM ERROR CC=5 RC=108
Message: SLS6684I RTD DDDDDDDD ON VTSS XXXXXXXX DETECTED ECAM ERROR CC=5 RC=109
Message: SLS6684I RTD DDDDDDDD ON VTSS XXXXXXXX DETECTED ECAM ERROR CC=5 RC=113

There may be an SLS6625E message with 32 bytes of sense data following the above messages

Solution

What to do when a callhome MIM message is received for FSC73D8:

1. Vary drive online
2. Monitor for drive going offline again
3. Possible causes could be a problem with:
   * The tape media
   * The RTD itself
   * Cabling
   * A card on the VTSS (interface card)
   
4. If drive has a recurring issue, contact VSM support for investigation.
   

References

<NOTE:1119554.1> - VSM - FSC73D8 RTD is Offline

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