Sun StorageTek SL48 Tape Library
 

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Goal

Fix

Applies to:

Goal

How to Collect Statistical and Error Logs From SL48 Library.

Fix

DISPATCH INSTRUCTIONS
- WHAT SKILLS DOES THE ENGINEER NEED:
Knowledge of the SL24 Library

- TIME ESTIMATE: 60 minutes

- TASK COMPLEXITY: 2

FIELD ENGINEER INSTRUCTIONS:
- PROBLEM OVERVIEW:
SL48 not functioning properly. Need information to diagnose problem.

- WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE
RESOLUTION ACTIVITY?: Information can be acquired with library online.

- WHAT ACTION DOES THE ENGINEER NEED TO TAKE:
Refer to the SL24/SL48 User and Service Guide for complete information on acquiring information and error logs from the SL48 library.

http://docs.oracle.com/cd/E25510_01/en/875-4225-12/875-4225-12.pdf

Info menu
The Info menu options provide the following options. None of these options is password protected.
- “Viewing status information (Info > Status)” on page 119
- “Viewing Library identity information (Info > Identity Library)” on page 120
- “Viewing drive identity information (Info > Identity Drives)” on page 120
- “Viewing inventory information (Info > Inventory)” on page 121
- “Viewing network information (Info > Network)” on page 121

Viewing status information (Info > Status)
Status information can be displayed for the system, the Library, or for a specific drive.

NOTE:
The number of drives available for selection in the Status menu depends on the number of drives that have been active in the Library. For a Library that has only two drives, the menu displays Drive 1 and Drive 2. For a Library that has four drives, the menu displays Drive 1, Drive 2, Drive 3 and Drive 4 (even though the status of some may be offline or missing).

- Library: displays the status of the Library without the drives. It shows the Library status, odometer, power on time, robotic status, slot and barcode of any cartridge in transport, number of free and total slots, and status of the mailslots.
- Drives: displays the status of the selected drive. It shows the drive status, source slot, tape barcode, error code (if appropriate), drive temperature, status of cooling fan, and drive activity.

For Fibre Channel drives, the following additional items are displayed:
- The link status of each port may be: No Light, Logged In, Logged Out, ALPA Conflict,
or Negotiation Link. No Light or ALPA Conflict indicates an error condition. See
“Fibre Channel connection problems” on page 134.
• The speed for each port: 1 Gb/s, 2 Gb/s, or 4 Gb/s.

NOTE:
Use the Left or Right buttons to toggle through the status information for all drives without returning to the Info ‐> Status sub‐menu.

Viewing identity information (Info > Identity Library)
Displays
• Library serial number
• Library product ID
• Controller and bootcode firmware revisions
• Library mode
• Number of reserved slots
• Status of the mailslot
• Library LUN Host Drive
A Fibre Channel Library also displays the WW Node Name for the FC node to which it is connected.
World Wide names are assigned automatically; they cannot be configured.

Viewing identity information (Info > Identity Drives)
Displays the status of the selected drive. It shows the SCSI ID, physical drive number, serial number,
firmware revision, element address, the ID string, and whether the drive is the Library LUN host drive.

The following additional information is displayed for a Fibre Channel drive:
• WWide Node Name for the FC node to which the tape drive is connected.
• WWide Port Name and Port Type for Port A.
• WWide Port Name and Port Type for Port B.

NOTE:
Use the Left or Right buttons to toggle through the identity information for all drives without returning to the Info ‐> Identity menu.

World Wide names are assigned automatically; they cannot be configured.

Viewing inventory information (Info > Inventory)
Inventory information can be displayed for a magazine or for a drive.
- Magazine: The first inventory screen displays the contents of magazine number 1 (lower left). The top section of this screen shows which mailslots are occupied (shaded background) or empty (white background). If the mailslot is enabled, the storage slot count is reduced. The lower section gives more information about each slot. Mailslots are identified in the Slot column as MS1, MS2 or MS3. The label shows any barcode details. Slots containing tapes without barcodes are labeled Full. Info shows whether the tape is write‐protected (WP) or if that media needs attention (!) Use the Left or Right buttons to scroll through and view the inventory for all magazines.
- Drive: This screen displays the contents of each drive. The Label column identifies which tape is in the drive and the Source column identifies the slot from which it came. Other information defines the type of tape (data or cleaning) and whether tapes are write‐protected or valid/invalid.

Viewing network information (Info > Network)
This option provides information about the network setting for the Library. This screen will show information about the network connectivity of the Library. If DHCP is ON, the values currently being
found by DHCP for IP Addr, Netmask and Gateway will be displayed.

Viewing logs (Support > View Logs)
This option allows you to view the following logs: Error, Warning, Informational, Configuration, and
All Events possible. Access to this feature requires the administrator password.

There are two ways to obtain error codes from the device:
- On SL48 OCP
- On the RMI

Finding error code information on the SL48 OCP:
Error codes are displayed in pop‐up messages when an error occurs during an operation that is initiated from the operator control panel.
The message shows the error code and a description of the error.
For example:
8D 52
Mechanical Block
where:
52 is the error sub‐code.
The error log contains a list of all errors, with a separate row for each error. The log shows the
Date/Time, Code, and Description.
For example,
24/06/05 01:48 D7 50 System Error
where:
24/06/05 is the date in the format DD‐MM‐YY
01:48 is the time in 24–hour format. For example, 1:00 pm is 13:00.
D7 is the main error code nl
50 is the error sub‐code

Finding error code information on the RMI
You can find error codes on the RMI Support: Library Logs page. The available logs are: Error Trace,
Informational Trace, Warning Trace, Configuration Change Trace, and Standard Trace.
The log entries are displayed in order of most recent to oldest. The format for the log entries is:
YY.MM.DD HH.MM.SS.ss LIB/ERR<80 89 62 40
- YY.MM.DD — the date displayed as Year.Month.Day
- HH.MM.SS.ss — the time displayed as Hour.Minute.Second.Hundredths fo a second
- First code — hard or soft error. The code after LIB/ERR (80 in the example) will be 80 or 40. 80
indicates a hard error, 40 indicates a soft error.
- Second code — the main error code (89 in this example). See “Error codes” on page 153 for a list of
error codes and recovery procedures.
- Third code — the sub‐code (62 in this example). See “Error sub‐codes” on page 164 for a list of
sub‐codes.
- Fourth code — sub‐code‐specific information for factory use only

OBTAIN CUSTOMER ACCEPTANCE
- WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO
AN OPERATIONAL STATE: NA

PARTS NOTE: NA

REFERENCE INFORMATION:
SL24/SL48 User and Service Guide
http://docs.oracle.com/cd/E25510_01/en/875-4225-12/875-4225-12.pdf

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