Sun Fire X4170 Server
 
Sun Fire X4270 Server
 

PLA-Support>Sun Systems>Sun_Other>Sun Collections>SN-OTH: x64-CAP VCAP
 

In this Document

Goal

Fix

References

Applies to:

Goal

How to Remove and Replace a X4170 X4270 HDD

Fix

DISPATCH INSTRUCTIONS
- WHAT SKILLS DOES THE ENGINEER NEED: No specific training required
- TIME ESTIMATE: 30 minutes

FIELD ENGINEER INSTRUCTIONS:
- PROBLEM OVERVIEW: Faulty Hard Disk Drive
- WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE
RESOLUTION ACTIVITY?:
The BIOS RAID utility or Operating System should be configured by the customer such that the disk drive is free for replacement.
E.g. The disk may be part of BIOS RAID configuration, Volume Management software, mounted file-system, raw partitions, etc.
A data backup is recommended as a precaution and may be required to restore data onto a replaced disk.
Orderly shutdown of applications and OS may be required if the disk being replaced is the boot device and no mirroring is in place. Customer will need to restore/recover from backup

- WHAT ACTION DOES THE ENGINEER NEED TO TAKE:

1. Locate the hard disk drive to be replaced by viewing the LED on the front of the drives. If middle LED is amber, this indicates the drive is faulty
2. Ensure the correct hard disk drive is being replaced and label if necessary. Press the button on the front to release the spring loaded lever.
3. Grasp the handle and remove the drive from the bay
4. Open the latch of the replacement hard disk drive and insert into the bay
5. Push the drive into the bay until it stops. Close the spring loaded lever handle to engage the hard disk drive to the hard disk backplane

OBTAIN CUSTOMER ACCEPTANCE
- WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO
AN OPERATIONAL STATE:
Customer to verify drive availability
Customer to use appropriate software commands to re-activate/re-sync mirror if manual intervention is required

If this is an Exadata System, please perform the following three steps:
1. At this point;
....The EEST group is responsible for the Parent SR,
....The TSC (HW Support) has determined that there is a hardware problem and,
....You, the Field Engineer, who is now onsite, has replaced the faulty component.

2. After replacing a failed component; ....You, the Field Engineer, should remain onsite until the system is back to full operational status. ....You must obtain customer acceptance and/or determine what actions should be taken to return the system to an operational state if still down. .....If there is an issue whether SW or HW related, you are to assist the Customer in getting the right resource engaged (i.e. TSC/EEST, etc).
....You, the Field Engineer must update the TSC (HW Support Group) with the current system status as it is TSC's responsibility to further analyze the problem and report to the EEST assigned engineer.

3. The EEST engineer will inform the customer and provide an action plan to bring the system back up to fully operational status. ....You, the Field Engineer, are not required to stay onsite until resolution, but you are requested to facilitate a resource if necessary.

PARTS NOTE:
https://support.oracle.com/handbook_private/Systems/SunFireX4170/components.html#Disks

REFERENCE INFORMATION:
Sun Fire X4170, X4270, and X4275 Servers Service Manual
http://download.oracle.com/docs/cd/E19477-01/820-5830-13/index.html

Detailed SVM instructions can be found at
 http://download.oracle.com/docs/cd/E19253-01/816-4520/troubleshoottasks-96/index.html

See Document 1010946.1 for Detailed Veritas Volume Manager instructions.
See Document 1002753.1 for Detailed ZFS instructions

References

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