Asset ID:	1-71-1338979.1
Update Date:	2011-09-26
Keywords:

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Solution Type  Technical Instruction Sure

Solution  1338979.1 :   L9 - How to Resolve a Drive Communication Problem on L9 Library  

In this Document
  Goal
  Solution

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Oracle Confidential (PARTNER). Do not distribute to customers
Reason: Confidential for Oracle Support personnel

Applies to:

Sun Storage L9 Tape Library - Version: Not Applicable to Not Applicable - Release: N/A to N/A
Information in this document applies to any platform.
Checked for relevance on 23-Sept-2011.
This KB removed from CAP, # 381, as it does not meet CAP criteria.
This is still a valid KB.

Goal

How to Resolve an L9 Drive Communication Problem

Solution

PROBLEM OVERVIEW: System not able to access tape drive

CONFIRM THE FAULT BY CHECKING:
System shows drive offline or not available
L9 shows drive as not available

WHAT ACTIONS NEED TO TAKEN:
-Have customer queue tape drive activities
-Check that power is on and available to drives
-Check that library power is available
-Check L9 for drive status, is it communicating?
-Check that drive is firmly seated in library connector
-Check that drive configuration matches system requirements
-Check that the problem isn't media and verify with good media
-Check that there is host connectivity to the drive
-Run diagnostics to the drive, if fails, replace FRU
-Record specific error code and messages associated with failure in case notes
-Record all relevant visual observations of error in case notes
-Record final fix in case notes

CONFIRM THE FIX BY:
Customer system is able to communicate with drive at sub-application level
Software application is able to use drive

ADDITIONAL COMMENTS:
Tape - Diagnosing a Communication/Connectivity Problem When Drive is Not Seen by Host (Doc ID 1013666.1)

NOTE: Under NO circumstances show tape drives be returned with Media still inside the drive. If a tape is stuck in a drive, contact the Tape Hardware Support team for instructions on how to remove the tape with an email to [email protected] include the SR/case number in the subject line of the email.
Refer to: http://grsd-twiki.uk/twiki/bin/view/GFSD/SecureData


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