How to Remove and Replace an x4275 Hard Disk Drive:ATR:1942:0

Asset ID:	1-71-1332213.1
Update Date:	2012-01-26
Keywords:

Solution Type Technical Instruction Sure

Solution 1332213.1 : How to Remove and Replace an x4275 Hard Disk Drive:ATR:1942:0

Applies to:

Sun Fire X4275 Server - Version: Not Applicable and later [Release: N/A and later ]
Information in this document applies to any platform.

Goal

How to remove and replace an x4275 HD.

Solution

CAP PROBLEM OVERVIEW: Faulty HDD

DISPATCH INSTRUCTIONS

WHAT SKILLS DOES THE ENGINEER NEED:(IS A SITE ENGINEER AVAILABLE?)

No specific training required

DELIVERY REQUIREMENT:

As required

TIME ESTIMATE: 30 minutes

FIELD ENGINEER INSTRUCTIONS

WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY? :

The BIOS RAID utility or Operating System should be configured by the customer such that the disk drive is free for replacement.
E.g. The disk may be part of BIOS RAID configuration, Volume Management software, mounted file-system, raw partitions, etc.
A data backup is recommended as a precaution and may be required to restore data onto a replaced disk.
Orderly shutdown of applications and OS may be required if the disk being replaced is the boot device and no mirroring is in place. Customer will need to restore/recover from backup

WHAT ACTION DOES THE ENGINEER NEED TO TAKE:

1. Locate the hard disk drive to be replaced by viewing the LED on the front of the drives. If middle LED is amber, this indicates the drive is faulty
2. Ensure the correct hard disk drive is being replaced and label if necessary. Press the button on the front to release the spring loaded lever.
3. Grasp the handle and remove the drive from the bay
4. Open the latch of the replacement hard disk drive and insert into the bay
5. Push the drive into the bay until it stops. Close the spring loaded lever handle to engage the hard disk drive to the hard disk backplane

OBTAIN CUSTOMER ACCEPTANCE

WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE:

Customer to verify drive availability
Customer to use appropriate software commands to re-activate/re-sync mirror if manual intervention is required

PARTS NOTE:
None

REFERENCE INFORMATION:

Sun Fire X4170, X4270, and X4275 Servers Service Manual 820-5830-11
Sun Disk Management Overview 820-6350-15
Sun LSI 106x RAID User's Guide 820-4933-15
Sun StorageTek RAID Manager Software User's Guide 820-1177-13

All located here:
http://download.oracle.com/docs/cd/E19871-01/

Detailed SVM instructions can be found at
http://download.oracle.com/docs/cd/E19253-01/816-4520/troubleshoottasks-96/index.html

See Document 1010946.1 for Detailed Veritas Volume Manager instructions.
See Document 1002753.1 for Detailed ZFS instructions

References

<NOTE:1010946.1> - General Guidance for Diagnosis and Replacing SCSI/SAS/SATA/FC-AL Disks running on Oracle Servers with Solaris
<NOTE:1002753.1> - How to replace a drive in Solaris[TM] ZFS

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