| Asset ID: |
1-71-1312953.1 |
| Update Date: | 2012-09-12 |
| Keywords: | |
Solution Type
Technical Instruction Sure
Solution
1312953.1
:
CAM - How to Remove and Replace Midrange Disk RAID Controller:ATR:2383:2
| Related Items |
- Sun Storage 6580 Array
- Sun Storage 6180 Array
- Sun Storage Flexline 280 Array
- Sun Storage 6780 Array
- Sun Storage 2540-M2 Array
- Sun Storage 6140 Array
- Sun Storage B280 Array
- Sun Storage Flexline 380 Array
- Sun Storage 2530-M2 Array
- Sun Storage 6540 Array
- Sun Storage D280 Disk Subsystem
|
| Related Categories |
- PLA-Support>Sun Systems>Sun_Other>Sun Collections>SN-OTH: DISK-CAP VCAP
|
In this Document
Applies to:
Sun Storage 6780 Array - Version Not Applicable and later
Sun Storage 6580 Array - Version Not Applicable and later
Sun Storage 6540 Array - Version Not Applicable and later
Sun Storage Flexline 380 Array - Version Not Applicable and later
Sun Storage B280 Array - Version Not Applicable and later
Information in this document applies to any platform.
Goal
How to remove and replace a Midrange Disk RAID Controller CAM
Fix
DISPATCH INSTRUCTIONS
TIME ESTIMATE: 90 minutes
TASK COMPLEXITY: 2
WHAT SKILLS DOES THE ENGINEER NEED:(IS A SITE ENGINEER AVAILABLE?)
Has gone through basic 2500/6000 Array Hardware Introduction
Common Array Manager
FIELD ENGINEER INSTRUCTIONS
PROBLEM OVERVIEW:
RAID Controller has been determined as failed.
WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY? :
Array power must be on. DO NOT replace the controller with the power off.
WHAT ACTION DOES THE ENGINEER NEED TO TAKE:
1. Using CAM, preferably the customer's instance, verify the controller status as OFFLINE. If it is not OFFLINE, use the Service Advisor for the
array under Place the Controller Offline.
2. Use the SA procedure for Controller Removal and Replacement to replace the controller.
This includes, but is not limited to:
a) Disconnect all attached interface cables from the failed controller, including the SFP transceivers. Ensure that you label all cables so that you can reconnect them correctly to the new controller.
b) Remove the controller
c) Insert the new controller
e) Place the controller online via the SA
e) Reconnect all cables to their original positions
OBTAIN CUSTOMER ACCEPTANCE
WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE:
1. Alarms for Offline Controller, RPA Memory Error, Drive Tray Lost Redundancy, and Drive Path Degraded no longer present on the system.
2. Controllers are both in an Online Status
3. Notify customer of any Volumes Not on their preferred path, and direct them to look at the hosts that access them, and failback the paths.
PARTS NOTE:
REFERENCE INFORMATION: The Service Advisor in CAM
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