VSM/SVA - Vshell_lite Tool (customer version) for Copying Logs for Remote Troubleshooting

Asset ID:	1-71-1311008.1
Update Date:	2012-04-12
Keywords:

Solution Type Technical Instruction Sure

Solution 1311008.1 : VSM/SVA - Vshell_lite Tool (customer version) for Copying Logs for Remote Troubleshooting

Applies to:

Sun StorageTek VSM System - Version: 4 to 5C - Release: 4.0 to 5.0
Sun StorageTek V2X SVA Disk System - Version: Not Applicable and later [Release: N/A and later]
IBM z/OS on System z

Goal

Vshell_lite is a tool to allow customers to copy files from the SVA or VSM products to a Windows based PC. These files can then be provided to support for remote analysis.

The 'Vshell_lite FAQ' is provided to help explain the reasons for and value of using vshell_lite.

Solution

To accomplish the task for copying the logs from the SVA or VSM products:

Save the 'vshell_lite.zip' attachment to a Windows based PC and unzip the files. The files are the following:

Vshell_lite User Guide
Vshell_lite Command Help
Vshell_lite.exe Application Program

Follow the steps in the User Guide to configure and use vshell to copy files from VSM or SVA system.

To send files for review by Oracle support:

Primary Method:
Use My Oracle Support (MOS) portal to upload data (less than 2GB file size).

For larger file sizes or if for some reason not able to upload data via MOS, you can use one of the alternate methods below:
Alternate Methods:

>>> IMPORTANT <<<
>>Rename data file adding the MOS SR # x-xxxxxxxxxx to beginning of file name so that it will be automatically saved to a directory associated with this SR.

NOTE: Valid SR syntax must be followed, see example below:

Valid SR syntax = 3-3938604365
Invalid SR syntax = 33938604365 or 3.3938604365, 3_3938604365, etc.

Upload to Supportfile

FTP (Browser):
https://supportfiles.sun.com/upload

put file under cores directory
FTP (CLI) :

ftp supportfiles.sun.com
login: anonymous
password: user@machine [ your email address]
cd cores
binary [ set transfer mode]
put <file name>
quit

Update SR and/or send email with -- exact file name -- uploaded and data location to support engineer to notify data has been sent.

Email

Email data separately to [email protected] (10 MB limit) with SR # in email subject line to make sure it gets automatically saved to a directory associated with this SR.

Update SR and/or send email with -- exact file name -- sent to support engineer to notify data has been sent.

References

<NOTE:1370592.1> - Reactive: Standard: VSM and SVA customers without SDP can use vshell_lite to collect and send files to support for remote problem analysis.

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