Asset ID:	1-71-1306066.1
Update Date:	2011-09-19
Keywords:

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Solution Type  Technical Instruction Sure

Solution  1306066.1 :   SL8500 - Troubleshooting a Faulty SL8500 Ethernet Switch  

In this Document
  Goal
  Solution

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Oracle Confidential (PARTNER). Do not distribute to customers
Reason: Confidential for Oracle Support personnel

Applies to:

Sun StorageTek SL8500 Modular Library System - Version: Not Applicable and later    [Release: N/A and later]
Information in this document applies to any platform.
Removed this KB from CAP, # 942, as it does not meet CAP criteria.
This is still a valid Knowledge Entry.
Checked for relevance on 16-Sept-2011.

Goal

Fix a Faulty SL8500 Ethernet Switch.

Solution

PROBLEM OVERVIEW:

Ethernet switch provides private network connection in the SL8500. It is handling all internal library networking for the private system controller ports. If Ethernet switch fails, it may cause some component problems in:
- CAP
- Elevators and turntable assembly
- Drive TTI
- PTP
- Operator console

CONFIRM THE FAULT BY CHECKING:
Check internal network cables.
Check status of Ethernet switch:
     - Power supply
     - the lights
Check status of SL8500 using SLConsole


Request customer to place the library offline with either ACSLS or HSC.

WHAT ACTION DOES THE ENGINEER NEED TO TAKE:
- Review error logs to confirm internal networking problem
- Check internal network cables
- Check Ethernet switch status
- Power cycle Ethernet switch
- If not fixed, replace FRU (Ethernet switch)
- Record specific error code and messages associated with failure in case notes
- Record all relevant visual observations of error in case notes
- Record final fix in case notes

CONFIRM THE FIX BY: Check status of SL8500 using SL Console

PARTS NOTE:
https://support.us.oracle.com/handbook_internal/Systems/SL8500/SL8500_components.html#Miscellaneous

ADDITIONAL COMMENTS:

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