Asset ID:	1-71-1305988.1
Update Date:	2011-09-19
Keywords:

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Solution Type  Technical Instruction Sure

Solution  1305988.1 :   SL8500 - How to Solve SL8500 Power Problems  

In this Document
  Goal
  Solution

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Oracle Confidential (PARTNER). Do not distribute to customers
Reason: Confidential for Oracle Support personnel

Applies to:

Sun StorageTek SL8500 Modular Library System - Version: Not Applicable and later    [Release: N/A and later]
Information in this document applies to any platform.
Removed this KB from the CAP, # 744, as it did not meet the CAP criteria.
Still a valid knowledge entry.
Checked for relevance on 16-Sept-2011.

Goal

How to Solve SL8500 power Problems

Solution

PROBLEM OVERVIEW: Power problem on SL8500

CONFIRM THE FAULT BY CHECKING: Do health check on library via SL Console

WHAT STATE SHOULD THE SYSTEM BE IN TO BE READY TO PERFORM THE RESOLUTION ACTIVITY? :
If SL8500 is still operational on redundant power, no user action is required.

WHAT ACTION DOES THE ENGINEER NEED TO TAKE:
- Check status of power supplies via SL Console.
- Check power LEDs on power supplies.
- Re-seat power supply that is reporting not functional.
- Replace failed power supply as indicated in SL Console.
- Record specific error code and messages associated with failure in case notes.
- Record all relevant visual observations of error in case notes.
- Record final fix in case notes.

CONFIRM THE FIX BY: Perform health check on library via SL Console

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ADDITIONAL COMMENTS:
Knowledge Doc 1014160.1 Power Failure Troubleshooting Process


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