Asset ID:	1-71-1304985.1
Update Date:	2011-09-19
Keywords:

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Solution Type  Technical Instruction Sure

Solution  1304985.1 :   SL500 - Resolving Cartridge Access Port (CAP) Failures on Library  

In this Document
  Goal
  Solution

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Oracle Confidential (PARTNER). Do not distribute to customers
Reason: Confidential for Oracle Support personnel

Applies to:

Sun StorageTek SL500 Modular Library System - Version: Not Applicable and later    [Release: N/A and later]
Information in this document applies to any platform.
Checked for relevance on 16-Sept-2011.
Removed this KB from CAP, # 88, as it does NOT meet CAP criteria.
This is still a valid KB.

Goal

How to Solve an SL500 Cartridge Access Port (CAP) Failure

Solution

PROBLEM OVERVIEW: SL500 CAP problem

Initial on-site investigation does not require any customer intervention.
Certain action will require customer to take down library and transports from the host.

WHAT ACTION DOES THE ENGINEER NEED TO TAKE:
-Check for Service Required LED
-Review SL Console for error status
-Check that the CAP door latch assembly is not broken
-Re-initialize library to verify library comes up online
-Check that the CAP Tray is seated properly
-Verify CAP is configured correctly
-Run diagnostics to the CAP, replace CAP FRU as needed
-Record specific error code and messages associated with failure in case notes
-Record all relevant visual observations of error in case notes
-Record final fix in case notes

-Run diagnostics to the CAP to verify functionality
-Have customer access the CAP to verify it is functional.


PARTS NOTE:

Sun Handbook: https://support.us.oracle.com/handbook_internal/STK/SL8500/SL8500.html

REFERENCE INFORMATION:
Knowledge Doc 1016168.1 - CAP door sticking and hard to open latch
Knowledge Doc 1015804.1 - Part Number for CAP door Arm Lock



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