SDP - Customer Access to SDP Support Information

Asset ID:	1-71-1299090.1
Update Date:	2012-04-30
Keywords:

Solution Type Technical Instruction Sure

Solution 1299090.1 : SDP - Customer Access to SDP Support Information

Applies to:

Sun StorageTek SL3000 Modular Library System - Version Not Applicable and later
Sun StorageTek SL8500 Modular Library System - Version Not Applicable and later
Information in this document applies to any platform.
Checked for relevance on 2-Mar-2011.

Goal

Customer Access to SDP Support Information.

The Service Delivery Platform (SDP) of Oracle Corp. is a value addition that improves service to Oracle customers who are using on-site devices associated with Oracle storage devices. This platform enables Oracle support personnel to monitor and connect to these storage devices located at the customer site. The SDP’s secure architecture contains the necessary mechanisms to ensure safe, remote access and problem resolution.

Fix

These are the documents you may share with your customers.

Presentations and Flyers
- SDP Flyer (June 2007)
- SDP Customer System Overview presentation
FAQs
- SDP High-Level FAQ (Updated October 2007)
- Security FAQ (Updated May 2007)
White Papers
- SDP Security White Paper (PDF) (OpenOffice Source)
- SDP Media Management White Paper
Network Diagrams
- Cisco-871 IPSEC-VPN Network Diagram
- Customer Terminated IPSEC-VPN_Network Diagram
Customer Terminated VPN Configuration Worksheet (Customer-facing document works in conjuction with the SAG)
- Customer Terminated VPN Configuration Worksheet - OpenOffice format
Customer User Interface Documents
- Customer Interface Quick Start Guide (Updated October 2007)
- Customer User Guide (Updated August 2007) (A book format of the information located in the online help; it includes screen captures. You can print or download the file for your customers.)
Letter Addressing Customer Refusal
- Refusal Letter (This letter explains to the customer how refusing to allow an SDP unit at their site can affect Oracle/Sun's ability to quickly respond to problems associated with Oracle/StorageTek products.)

This information was pulled from: > >

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